Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Job Details

Responsibilities:

Monitor all aspects of Agent outlier activity (financial and non-financial reversals or adjustments)
Investigate discrepancies and escalate to internal / external partners to ensure appropriate actions to mitigate
Make time critical decisions, requiring sound and independent judgment
Carrying out the audit work in an efficient fashion in compliance with timeline requirements outlined in the planning phase
Conducting analyses of process deficiencies noted during the course of monitoring and their impact
Detailing clear and concise results
Provide robust reporting/data analytics and trending analysis on outlier activity
Maintain an understanding of operational processes and procedures and continuously recommend process efficiencies and improved customer experience
Execute on monetary approvals as required
Execute on financial reversals or account management activities
Keep informed of Credit and Banking Regulations as per Payments Canada and process changes to ensure compliance
Provide support & assistance in resolving complex or escalated inquiries, taking full ownership and handling to final resolution

Required Experience

Three to five operational experience at a Canadian Financial Institution (Credit and Debit/Banking);
Strong attention to detail
Experienced Analytical skills to identify gaps and deficiencies and develop solutions
Excellent verbal, written, and reporting skills
Strong communication and interpersonal skills with the ability to cultivate and develop relationships both internally and externally
Experience balancing multiple internal and external relationships
An understanding of overall Financial Services is required, experience with credit cards & deposit accounts is considered an asset;
Proficient with Microsoft Office (Word, Excel, Access, PowerPoint) and internet navigation, experience with Salesforce and SharePoint would be an asset;
Highly organized, with an appreciation of meeting reporting commitments
A standout colleague who is also able to work independently in a fast-paced environment

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

1

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.%8692154% %%food%%

posted 30+ days ago