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Insurance Service Agent (Remote Opportunity)

CAA Club Group
Entry Level, Early Career
About Us

Our Insurance P&C call centre is a dynamic and professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while maintaining a great working environment to deliver on what is best for the customer.

Who we are

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Position Details

What You Will Do

Service our existing members with their insurance policies
Answer any query about coverage or additional coverage
Quote and sell auto and property insurance to inbound policyholders
Follow procedures and Underwriting guidelines as part of the acquisition process
Assess customer needs and identify and make recommendations for additional P&C coverage
Achieve set targets for customer service, quality, etc.

What You Have

Post-secondary education completion preferred
Considerable experience in retail, customer service and/or call centre environment
Willingness to obtain OTL (Other Than Life) license
Proficient in MS Office suite
Strong technical, analytical and critical thinking skills
Excellent communication skills, both written and verbal
Strong customer service skills with a commitment to continuous improvement and exceeding client expectations

** OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam. A completed OTL exam a requirement for the job, and we will be training candidates in preparation to write the licensing exam.

Call Centre Hours
Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm

**You must be flexible to work various shifts within the call centre hours.

What’s In It For You

Competitive salary with pay for performance bonuses and incentives
Annual bonuses
3 weeks’ vacation
Flexible benefit plan
Defined Contribution Pension
Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.%57078886% %%insurance%%