From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

We’re looking for a Associate Sales & Customer Service to join our growing team!

We are looking for highly motivated individuals to assume the role of Associate Sales & Customer Service, working in our Customer Care Center, located in Calgary AB. This position opens the door to great opportunities within the Insurance Industry upon successful completion of required provincial licensing course and exam. The successful candidate will be able to work a flexible shift schedule of days, evenings and/or weekends.

This is a full-time role that is call centre based, with rotating 7 hour shifts each day covering our operating hours - Monday to Saturday.

What you’ll do here:

Working in a fast-paced computerized environment, the Service Specialist, reporting to the Operations Leader, will be responsible for servicing our customers, and this will include the successful completion of required provincial licensing course and exam; as well as providing advice on Home, Auto & Travel insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products.

Cross selling or upselling Home, Auto & Travel products to existing clients
Processing insurance transactions following underwriting guidelines to meet quality expectations
Accepting payments and processing changes in payment methods following standard accounting principles
Handling phone and email inquiries and requests from existing clients

What you bring to the table:

1-2 years of experience in office environment is essential for this role as are, excellent client service skills, organization and communication skills
Demonstrate a basic knowledge of clerical and administrative office requirements and computer skills to be able to perform each essential job requirement.
Preference will be given to those who have a post-secondary certificate or diploma in a Secretary, Administration, or Business Management Program.
RIBO licenses preferred - if not licensed, expectation is you will obtain your license within 2 months with training provided.

Here are a few reasons why others have joined our team:

An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A $350 annual wellness account that promotes an active lifestyle

Flexible Work Arrangements

We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.%33940269% %%customer%%

posted 30+ days ago