Looking for more?

At VHA Home HealthCare, more is not just our commitment to clients, but to our incredible team of Staff. In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.

Founded in 1925, VHA is a not-for-profit, charitable organization made up of over 3,000 diverse professionals - nurses, personal support workers, rehab therapists, home support workers, extreme cleaners, and office support staff. Together, we provide high quality care, with great heart, to vulnerable populations in the communities we serve. This includes seniors, families, new parents, newborn babies, people with physical and mental disabilities, children with medically complex needs, and the terminally ill. We provide service 24 hours a day, seven days a week to clients in their homes, in schools, in retirement homes and other locations in the community.

Are you driven by providing specular customer services?
Do you put your clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
Are you driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
Are you passionate about people. You find meaning in relationships and you build trust through respect and authenticity.
Do you engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

We are seeking: Emergency Response Team Agents (Integrated Client and Community Care)

Permanent Part-time - Guaranteed 20 hours per week and could be scheduled up to 35 hours per week

Must be available to work shifts between:

Monday to Sunday between 6:30am-4:00pm (scheduled for rotating shifts, Mon-Sun including STAT holidays)
Monday to Sunday between 1:30pm-9:30pm (scheduled for rotating shifts, Mon-Sun including STAT holidays)

Start Date: January 23rd, 2023

In this role you will provide call answering and administrative support to the Integrated Client and Community Care Team. You will be the primary contact for our Employee Emergency Line you will also provide telephone and administrative support for our coordination teams. The main functions of this role include telephone support, routine caller follow up, handling of client complaints and emergency calls, routine service changes and updates, and all other general inquiries, maintenance of the client data base and communications with all VHA staff.

Key Skills, Experience and Behaviors required for this position:

You have relevant post-secondary school education/training combined with practical experience. Medical terminology is an asset
You are an effective communicator with superior telephone skills and the ability to deal effectively and courteously with clients, funders and employees by demonstrating excellent customer service skills
Demonstrated ability to effectively deal with or diffuse caller conflicts and complaints, excellent listening skills
You are culturally competent, interacting effectively with diverse stakeholders with a wide range of communication skills, knowledge and understanding of the home care system
Must be able to communicate and document in an effective, timely and efficient matter with clients
Must have a proven track record of strong punctuality
Strong attention to detail and the ability to deal with multiple priorities is a requirement
You possess strong computer skills with proven speed and accuracy (50wpm) and have experience and a keen desire to learn and utilize new software/electronic applications
Satisfactory completion of technical skills testing is required (typing test, MS outlook, excel and word)
You are a strong team player and can work effectively under pressure, adhering to deadlines
You are comfortable working in a constantly shifting environment as VHA responds to changes in client needs and staff availability
Proven organizational and effective problem solving skills are required
Demonstrated efforts to continuously develop and upgrade skills and achieve personal and organizational performance targets are required
Knowledge of GoldCare and the ability to converse in a second language is a definite asset
Experience and familiarity with Call Centre procedures is preferred.

PLEASE NOTE: To protect the health and safety of our employees, clients and their families and in the interest to follow strong public health measures, it is a requirement of employment at VHA Home Healthcare to be fully vaccinated against COVID-19. A fully vaccinated person means you have received all required doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, at least 14 days prior to your start date and you will need to provide proof by submitting a copy of your Ministry of Health COVID-19 Vaccine Dose Administration Receipts or government vaccination passport. VHA Home HealthCare will consider cases needing accommodation as stipulated by the Ontario Human Rights Code. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition.

How To Apply

Our online application should take about 5 to 10 minutes to complete.

VHA Home HealthCare is committed to creating an inclusive and diverse work environment. If you require any accommodation in the application process, please let us know in advance.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.%88429% %%customer%%

posted 30+ days ago