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Junior Customer Experience Broker
Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?
We have an incredible opportunity for you!
At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and hard-work inform everything we do – from our innovative technological approach to our commitment to the communities we serve, we drive for excellence while maintaining our home-grown roots.
Join our award-winning Dream Team and grow with us!
The Opportunity
In this role, you will be provided with a solid onboarding program to build up your knowledge and confidence of personal lines insurance. This includes working in our very own Duliban Academy and utilizing company resources to get the training you need. Once you are a licensed insurance broker, you will move into a service role where you will be responsible for managing the client experience.
The best part? You don’t need previous insurance experience for this role. We will facilitate your RIBO licensing and train you to be a successful member of our team.
Primary Responsibilities
Conduct policy changes and endorsements for clients
Answer incoming calls and welcome clients who visit our office in person
Assist clients with reporting claims to the insuring company
Respond to carrier requests for information on existing policies
Able to complete an ITV on system for property policies
Use an ARS system to provide quotes to insureds
Process client payments and assist with billing inquiries
Sign applications with clients as arranged and communicate any discrepancies
Work closely with other departments to service client requests
Our Ideal Candidate:
Demonstrates a high degree of professionalism and integrity
Has excellent interpersonal and communication skills
Works well within a team and independently, taking initiative to assist team members where needed
Interacts with patience, enthusiasm and dedication
Pays close attention to detail and multitasks with a high level of organization and accuracy
Approaches learning and professional development with enthusiasm
Possesses a high school diploma or equivalent with 2+ years of customer service experience
The Company
Duliban Insurance Brokers is an award-winning third generation brokerage that has been consistently named a top insurance workplace, winning Brokerage of the Year (2019) and, most recently, Lincoln's Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance needs
As a valued Dream Team Member, you receive:
Competitive compensation
A benefit package including medical, dental and vision coverage
Access to a health spending account to use at your discretion
RRSP and DPSP Plan
Training and development opportunities
Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals committed to the communities we serve. Come and join us!
We have an incredible opportunity for you!
At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and hard-work inform everything we do – from our innovative technological approach to our commitment to the communities we serve, we drive for excellence while maintaining our home-grown roots.
Join our award-winning Dream Team and grow with us!
The Opportunity
In this role, you will be provided with a solid onboarding program to build up your knowledge and confidence of personal lines insurance. This includes working in our very own Duliban Academy and utilizing company resources to get the training you need. Once you are a licensed insurance broker, you will move into a service role where you will be responsible for managing the client experience.
The best part? You don’t need previous insurance experience for this role. We will facilitate your RIBO licensing and train you to be a successful member of our team.
Primary Responsibilities
Conduct policy changes and endorsements for clients
Answer incoming calls and welcome clients who visit our office in person
Assist clients with reporting claims to the insuring company
Respond to carrier requests for information on existing policies
Able to complete an ITV on system for property policies
Use an ARS system to provide quotes to insureds
Process client payments and assist with billing inquiries
Sign applications with clients as arranged and communicate any discrepancies
Work closely with other departments to service client requests
Our Ideal Candidate:
Demonstrates a high degree of professionalism and integrity
Has excellent interpersonal and communication skills
Works well within a team and independently, taking initiative to assist team members where needed
Interacts with patience, enthusiasm and dedication
Pays close attention to detail and multitasks with a high level of organization and accuracy
Approaches learning and professional development with enthusiasm
Possesses a high school diploma or equivalent with 2+ years of customer service experience
The Company
Duliban Insurance Brokers is an award-winning third generation brokerage that has been consistently named a top insurance workplace, winning Brokerage of the Year (2019) and, most recently, Lincoln's Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance needs
As a valued Dream Team Member, you receive:
Competitive compensation
A benefit package including medical, dental and vision coverage
Access to a health spending account to use at your discretion
RRSP and DPSP Plan
Training and development opportunities
Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals committed to the communities we serve. Come and join us!