About Us:

Lifescience Global Canada Inc. is a leading provider of innovative solutions for the life sciences industry. We specialize in delivering high-quality support services that enhance operational efficiency and improve client satisfaction. Our mission is to empower our clients with exceptional service and expert insights, driving success in their critical projects.

Position Summary:

We are currently seeking a dynamic and motivated Remote Call Center Representative to join our growing team. As a vital member of our customer service department, you will be responsible for providing exceptional support to our clients and helping them navigate our services and offerings. This role is perfect for individuals who are passionate about delivering excellent customer service and making a positive impact in the life sciences sector.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via telephone, email, and chat.
• Provide accurate information about our services, pricing, and policies to clients.
• Troubleshoot customer issues and concerns, ensuring a satisfactory resolution.
• Document all interactions with customers in our CRM system, maintaining clear and detailed records.
• Collaborate with team members and other departments to enhance overall customer experience.
• Proactively identify opportunities for process improvements and suggest enhancements.
• Maintain up-to-date knowledge of company products, services, and industry trends.

Qualifications:

• High school diploma or equivalent; additional education in a related field is a plus.
• Proven experience in a call center or customer service role, preferably in the life sciences or healthcare industry.
• Excellent verbal and written communication skills in English; bilingualism (French) is an asset.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficient in using CRM systems and other relevant software applications.
• Ability to work independently in a remote environment and manage time effectively.
• Flexibility to work varying shifts, including evenings and weekends, as needed.

What We Offer:

• Competitive salary and benefits package.
• Flexible remote work environment.
• Opportunities for professional development and career advancement.
• A collaborative and supportive team culture.
• The chance to make a meaningful impact in the life sciences sector.