Career Connections

Department:    The Insurance Institute of Manitoba (IIM)

Reports to:       Manager, IIM

Location:          Winnipeg/Hybrid

Summary:         The Insurance Institute of Manitoba (IIM) is a not-for-profit organization that provides educational and professional development opportunities to the property and casualty insurance industry.

With support and assistance of the manager and the volunteer council, the successful candidate is responsible for specific functions related to:

• Managing CIP and licensing program: recommend course offerings, hire instructors, register the students and assist with the exam process.
• Offering Seminars and Webinars: plan and organize seminars, manage attendance, and submit accreditation with provincial regulatory bodies
• Organizing industry events and annual convocation: create networking events, select venue, budget, etc.

PRIMARY DUTIES & RESPONSIBILITIES

CIP and Licensing Programs

• Analyze historical trends, survey students, and prepare course schedule for each of three semesters
• Prepare and provide instructor documentation
• Act as a resource and support for instructors
• Create and summarize Instructors evaluations and provide feedback to instructor on a timely basis
• Provide instructor on-boarding and training material
• Create class products in client management platform and test for accuracy
• Manage the online delivery platform for online class offerings
• Support the exam team and exam proctors, including weekends as required (maximum 6 weekends a year)
• Coordinate course locations including virtual platform
• Manage student registration and payments
• Respond to student inquiries in a timely manner and assist them with course selection as required
• Plan and organize the Instructors’ Professional Days
• Work closely with instructors
• Contact members under the call-out strategy as required

Seminars and Webinars

• Organize and support seminar committee meetings with their requirements
• Coordinate with seminar speakers to finalize details, including topics, contents, contracts, etc.
• Submit seminar accreditation with provincial regulatory bodies
• Create seminar products on Institute’s platform
• Build and send marketing emails and make social media posts
• Process seminar registrations and issue certificates to qualified attendees
• Host seminars/webinars via Zoom or In-person sessions
• Create/process receipts/invoices and conduct follow-ups
• Exhibit professionalism and represent the high Institute brand standard
• Provide efficient, friendly, and courteous service to both internal and external stakeholders, including members, other departments, and the general public

Events/Convocation

• Plan and deliver events and convocations
• Organize and support events committee meetings with their requirements
• Coordinate with venues to finalize event details, including date, fee, setup, payments, etc
• Create event products on Institute’s platform
• Build and send marketing emails and make social media posts
• Build long-lasting relationship with internal and external stakeholders, including sponsors, industry leaders, government bodies, etc
• Attendance at tradeshows, when needed
• Assist manager to organize annual convocation

OTHER DUTIES & RESPONSIBILITIES

• Prepare meeting minutes
• General administrative related functions
• Broker/Agent/Adjuster Licensing Program duties
• Additional duties as assigned by management

QUALIFICATIONS

• Experience in the P&C Insurance industry is required
• Solid customer service experience is required
• A belief in the value of ongoing learning and professional development is required
• Events planning experience would be an asset
• CIP designation or currently enrolled in the CIP program would be an asset

SKILLS

• Strong organizational skills with the ability to prioritize tasks
• Ability to perform effectively under tight deadlines and manage multiple priorities
• High level of focus and attention to detail
• Effective communication and interpersonal skills both verbally and in writing
• Exceptional customer service skills
• Proficient with Microsoft Office (Outlook, Word, Excel and PowerPoint, and MS office 365)
• Able to quickly learn new computer applications and platforms (e.g., Zoom, MS Teams, etc.)
• Exercise good judgment and problem-solving skills
• Collaborative team player with the ability to work independently

EMPLOYMENT ARRANGEMENT

This is a hybrid employment mode with 8 days per month working in-person in the office and the remaining days working from home.

WORK LOCATION:  Winnipeg, Manitoba

TO APPLY: Qualified candidates please submit a cover letter and a resume to careers@insuranceinstitute.ca prior to July 24th.  

The Insurance Institute welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. We thank you for your interest, however, only those candidates selected for an interview will be contacted.

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