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Customer Service Representative - Manufacturing Industry
Prodigy Personnel is currently recruiting for a Customer Service Representative for our busy client in Kitchener, Ontario. Successful candidates will have previous Customer Service experience in a production/manufacturing industry. The client is looking for someone who will be with the company long-term.
*Hours: *8:00AM - 5:00PM with a 1-hour lunch.
\*Note that the company does have a flex time policy in place
*Salary: *$50,000 - $60,000/year depending on experience
*Responsibilities*
* Support customer base by resolving questions, concerns, and technical issues, as well as handling customer inquiries and complaints which are escalated from other departments
* Address and resolve customer inquiries regarding the status of orders and any payment, and refund errors in a timely manner
* Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication
* Input new customer information in ERP system and request/conduct credit check on new customer
* Estimate or quote prices, credit or contract terms, warranties, and delivery dates
* Develop and build relationships with new accounts and develop additional contacts within existing accounts
* Prepare BOL's, B13's and commercial invoices
*Qualifications*
* High school diploma
* 5 years of customer service experience
* 3 years of customer service experience in a manufacturing/production environment
* Experience with ERP software
* Ability to effectively communicate both verbally and in writing
* Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
* High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
Job Types: Full-time, Permanent
Salary: $50,000.00-$60,000.00 per year
Flexible Language Requirement:
* French not required
Schedule:
* Monday to Friday
Work Location: One location
*Hours: *8:00AM - 5:00PM with a 1-hour lunch.
\*Note that the company does have a flex time policy in place
*Salary: *$50,000 - $60,000/year depending on experience
*Responsibilities*
* Support customer base by resolving questions, concerns, and technical issues, as well as handling customer inquiries and complaints which are escalated from other departments
* Address and resolve customer inquiries regarding the status of orders and any payment, and refund errors in a timely manner
* Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication
* Input new customer information in ERP system and request/conduct credit check on new customer
* Estimate or quote prices, credit or contract terms, warranties, and delivery dates
* Develop and build relationships with new accounts and develop additional contacts within existing accounts
* Prepare BOL's, B13's and commercial invoices
*Qualifications*
* High school diploma
* 5 years of customer service experience
* 3 years of customer service experience in a manufacturing/production environment
* Experience with ERP software
* Ability to effectively communicate both verbally and in writing
* Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
* High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
Job Types: Full-time, Permanent
Salary: $50,000.00-$60,000.00 per year
Flexible Language Requirement:
* French not required
Schedule:
* Monday to Friday
Work Location: One location