Join the Pack, we think you'd be GREAT!

All Great Wolf Lodge Pack Members are fully committed to the following for fellow Pack and Guests:

1. Our Mission Statement of: Creating family traditions on family at a time.

2. Our Customer Service Standard of: Safety, Quality, Consistency and Fun

3. Our R.I.A.C.T Core Values of: Respect, Integrity, Accountability, Competency and Teamwork

4. Delivering 5 Star Service while always assuming the most effective role.

The *Retail Supervisor* is responsible for departmental training, in addition to maintaining and assisting daily organizational operations of all Retail Services department areas and responsibilities

*Primary Duties*

Provide positive and dynamic 5 STAR PAW service for our Pack and guests with a systems based approach

* Contributes to department and organization mission and goals, responsible for executing all department opening and closing procedures, Pack Member training programs in conjunction with Retail Services Traditions training materials.
* Responsible for department representation and designation in lodge committees and events. Pack leader and organizer for the Retail Services Department.
* Support selecting, orienting, training, recognizing, assigning, scheduling, coaching, counseling, and disciplining Pack Members.
* Communicating job expectations; contributes to team success by being accessible and by providing timely feedback on Pack Member performance.
* Assist in Pack Member training program for optimal selling and customer service with focus on exceptional service.
* Keep areas in like-new condition, website ready.
* Close with an open mentality.
* Assists in merchandising functions including store & arcade display and design, gift shop, arcade & attractions inventory receiving, stocking, merchandise pricing and signage.
* Assists in the daily operation of all retail areas including Swim Shop, MagiQuest and any other revenue producing venues, which report to the Trading Post.
* Assists with orders and maintains supply levels in all Retail Services areas of responsibility.
* Ensures guests are greeted and acknowledged consistently; adhering to the 10/5 Rule. Communicates with guests in a professional and friendly manner
* Manages labour, COS, & expense budgets per direction of Retail Director or Managers.
* Oversees and assists sales functions including POS system, cash handling, and daily reporting.
* Evaluate, create and implement efficiencies for improved operational and service standards.

*Qualifications*

* Ability to develop rapport with management and maintain strong working relationships with all Pack Members.
* Inspirational personality who can motivate Pack Members to work together and achieve beyond expectations.
* Experience in Retail sales is suggested.
* Strong creative and merchandising skill.
* Understands the importance of “living our Brand” & creating a unique level of service which supports it.
* Promotes team spirit and works collaboratively to achieve team goals..

*Physical Requirements*

* Able to lift up to 50lbs., stand and/or walk for long periods of time.
* Capable of working in a loud and noisy environment.
* Capable of working in a hot, humid and chlorinated environment

_*Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity and that selection will be made on job related factors.*_ _*If you require any accommodation in the application process, please contact us. This position requires Pack Members to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.*_

Job Types: Full-time, Permanent

Benefits:
* Company events
* Disability insurance
* Discounted or free food
* Employee assistance program
* Extended health care
* Flexible schedule
* Life insurance
* On-site parking
* RRSP match
* Store discount
* Vision care
Schedule:
* Holidays
* Weekend availability
Supplemental pay types:
* Bonus pay



Experience:
* Retail Supervisory: 2 years (required)

Shift availability:
* Day Shift (required)
* Night Shift (required)


Work Location: One location%63175676% %%retail%%

posted 30+ days ago