Additional Information: This hotel is owned and operated by an independent franchisee, KSD Enterprises Ltd. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

The Executive Housekeeper functions as the department leader of the property's Housekeeping Department. Areas of responsibility include housekeeping and laundry. Position works with direct reports to ensure implementation of the brand service strategy and brand initiatives. The position ensures the department meets the brand’s standards, targets customer needs, ensuring team member engagement and focuses on maximizing the financial performance of the department.

Duties and Responsibilities

· Coaches and supports exceptional GSS results through collaborative involvement and strategic planning.
· Leads the hotel’s daily inspection program to ensure cleanliness standards are met.· Effectively manages department budget including wages and controllable expenses.
· Coaches direct reports to address problem areas and holding team accountable for results.
· Champions the brand’s service vision for product and service delivery and ensures alignment amongst all departments.
· Ensures team members understand and act on guest satisfaction results.
· Remains visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
· Ensures team members are treated fairly and equitably.
· Conducts regular, ongoing communication in the department (e.g., pre-shift briefings, staff meetings).
· Leads daily stand-up meetings and models desired service behaviors in all interactions with guests and team members.
· Incorporates guest satisfaction as a component of staff meetings with an emphasis on generating innovative ways to continually improve results.
· Solicits team member feedback, utilizes an “open door policy” and reviews engagement results to identify and address team member problems or concerns.
· Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Operating Procedures
· Conducts annual performance appraisal with supervisors according to Standard Operating Procedures.
· Champions change, ensures brand initiatives are implemented and communicates follow-up actions to team as necessary.

• Manages the Human Resources within the department. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel and performance reviews, resolve conflict through fair treatment policy, discipline and recommend termination to Director of Operations as appropriate
• Works with third party providers (audio-visual, suppliers, vendors) within established guidelines
• Conducts and/or attends meetings to maintain favorable working relationships amongst departments and to promote maximum morale, productivity and efficiency
• Communicates expectations to all direct reports through departmental orientation, daily shift briefings, performance reviews and monthly meetings to energize and motivate team members
• Actively develops team, ensuring that they have opportunities to grow their leadership skill base through personal attention, internal/external training and participation in industry events
• Provide hands on floor leadership and coaching that fosters an environment of problem solving, service, teamwork, accuracy and speed, improved business practices and attract and retain superior talent on the team
• Champion the compliance with the requirements of the Brand Standards Audit (BSA) via self-audits and required/mandated training of staff
• Participate in health & safety meetings to ensure compliance with OHSA regulations

JOB REQUIREMENTS

• Post-secondary education, or graduate of recognized Hotel and Restaurant Management program or equivalent
• Three+ years of hotel housekeeping experience in a full-service hotel is required
· Technical expertise in computer software programs, property management systems (including OPERA is required)
• Strong written and verbal communications skills
• Computer/Office skills required
• Attention to detail and strong organizational skills
• Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
· Must be willing to work a variety of shifts - am, pm, weekends and holidays as required

This company is an equal opportunity employer.

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