Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Senior Director, Loyalty Vendor Management

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Working with the PC Optimum loyalty team is about making a difference. Customers rely on the #1 Loyalty Program in Canada to help them balance their budgets and find inspiration. Our members our excited by the ability to use their PCO points to lower their grocery bills or treat themselves to the latest health and beauty trends. We are committed to being the most engaging and rewarding program in the world by making everyday shopping easier, more personal, rewarding and fun. The PC Optimum team is responsible for growing our best-in-class Loyalty program, which currently touches tens of millions of customers across Canada.

We are hiring a Senior Director of Loyalty Vendor Management.

As the Senior Director, Loyalty Vendor Management, you will help define and execute the long-term strategy for engaging with our vendors and manage a portfolio of Centre of Store, HABA and Fresh category vendors. We are looking for a truly exceptional strategic and sales-minded professional to grow our Vendor Loyalty and Data business and drive revenue growth. In this role, you will work closely with external category vendors to determine what loyalty offerings are best suited to help achieve their ambitions to drive customer loyalty for their brands.

What you’ll do:

Develop the overall category vendor strategy that is aligned with the PC Optimum and Loblaw enterprise strategy, and lead its execution
Lead all commercial aspects of the category vendor loyalty relationships including contract negotiations, strategy, and ongoing support
Cultivate lasting relationships with external vendors and establish a cadence of vendor performance reviews, i.e., monthly and or quarterly with account managers and vendors
Define and plan integrated vendor programs by leveraging all assets and channels to optimize and grow vendor revenue
Establish contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules, including tracking obligations and changes
Manage the P&L for Vendor Loyalty and Data to deliver on the annual financial plan and key performance indicators
Lead a team responsible for executing vendor loyalty activities. Serve as coach to the team and an escalation point, provide troubleshooting and reconciliation of both internal and external escalations
Collaborate with numerous functions across Loblaw enterprise – including data and insights, marketing, legal operations, finance, media, and others – to successfully execute the Vendor Loyalty and Data program
Partner with related product management teams to identify opportunities for growth and improvement (including offering, experience, and analytics) to the loyalty program and vendor data product
Provide leadership to ensure a high performing team with appropriate skills and capacity required to enable the organization’s objectives with the goal of enabling customer centric decision making
Tightly coupled working relationship with the Loblaw Media team.

Does this sound like you?

University degree in business, marketing, math/science, and/or engineering; MBA is an asset
10+ years of experience in loyalty, retail, or CPG, with a focus on vendor relationship management and analytics
Exceptional business development and selling skills to build lasting relationships external category vendors
Strong planning, analytical, and problem-solving skills to drive towards data-driven decisions
Experience managing P&L, setting and exceeding targets in a cross-functional, matrixed environment
Proven people management, leadership, storytelling, and presentation skills
Self-starter, ability to work both independently and collaboratively in a fast-paced work environment
Shows strong initiative as a thinker, taking independent actions and calculated risks
The ability to navigate and collaborate through complex opportunities
Passionate about loyalty and retail with customer-centric and partner-centric ideas
Ability to adapt to constantly changing, agile environment
Have a passion for the work we do and a curiosity to find new solutions.

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type:

Full time

Type of Role:

Regular

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.%8692154% %%sales%%

posted 30+ days ago