Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. We are also a Fortune 500 company.

Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone. As one of the world’s largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada currently has an exciting career opportunity available out of our *Saint John, NB* branch.

*Counter Customer Service Representative (CCSR)*

Graybar Canada offers a competitive compensation and benefits package including:

* Health and Dental Benefits
* Life & AD&D Insurance
* Employee Profit Sharing Program
* Long Term Disability Benefits
* Group RRSP Matching
* Corporate Fitness Membership Program
* Employee Share Purchase Program
* Computer Purchase Plan
* Tuition Reimbursement Program
* Service Awards Program
* Scholarship Program for Employee’s Children
* Home and Auto Group Insurance Rates
* No Evening or Weekend Shifts

*Summary: *

The Counter Customer Service Representative (CCSR) provides our customers with a high customer service level which includes effectively handling customer inquiries, disputes and order processing. The CCSR delivers the highest quality customer care following corporate objectives and revenue goals.

*Responsibilities: *

* Sell merchandise to customers over the counter, ensuring that every customer experience meets Graybar Canada’s quality standards.
* Provide technical support on product selection and application.
* Maintain quality service by following organization standards.
* Place new merchandise on display.
* Track stock out items and recommend the new stock.
* Maintain inventory controls by collecting stock location orders and printing requests.
* Provide customer feedback to the Branch Manager in a timely fashion.
* Regularly assist in the warehouse to help receive, pick and ship out the product.
* Prepare orders by processing requests and supply orders, pulling materials, packing boxes, placing orders in the delivery area.
* Maintain a safe and clean work environment by keeping shelves and workstations neat; complying with procedures, rules and regulations.
* Must be willing to carry emergency pager on a rotational basis.

*Knowledge / Skills / Abilities* *: *

* Minimum Grade 12 education.
* One to three years of related warehouse/customer service experience desired in a distribution setting is considered an asset.
* Knowledge of data and communications and electrical products is preferred.
* The candidate must have the ability to do light to moderate lifting (up to 60 lbs).
* Must exhibit excellent time management and organizational skills.
* Ability to prioritize work and be flexible.
* Consistently able to meet deadlines.
* Possesses solid relationship-building skills to cultivate and develop customer loyalty.
* Strong customer service and troubleshooting skills are a must.
* Practice excellent verbal and written communication skills.
* Must demonstrate honesty and integrity.
* Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
* Proven proficiency with Microsoft Office products, including Outlook, Excel, Word and PowerPoint.
* Willingness to go the extra mile.

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.

_We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted._

*NO PHONE CALLS OR AGENCIES PLEASE.*

Graybar Canada's Covid-19 Policy - when provincially allowed, mask mandate applies to non-vaccinated employees.

Job Types: Full-time, Permanent

Benefits:
* Casual dress
* Company pension
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Profit sharing
* RRSP match
* Vision care
Schedule:
* Monday to Friday

Education:
* Secondary School (preferred)

Experience:
* Customer service: 2 years (preferred)

Work Location: One location%1538463% %%customer%%

posted 30+ days ago