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Provigo
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Loblaw Companies Limited
Loblaw Companies Limited
Loblaw Companies Limited
Loblaw Companies Limited
Loblaw Companies Limited
Loblaw Companies Limited
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Loblaw Companies Limited
Provigo
Loblaw Companies Limited
Loblaw Companies Limited
Loblaw Companies Limited
Loblaw Companies Limited
Senior Director, National Retail Operations
Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Location:
2 Fraser Ave, Toronto, Ontario, M6K 1Y6
Fresh Style. Fresh Careers. Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers quality and compelling value in categories spanning apparel, accessories, footwear and Joe Fresh Beauty® cosmetics. Joe Fresh collections are polished and sophisticated, with a focus on essential designs that appeal to a broad range of style-savvy consumers
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Why is this role important?
Senior Director, National Retail Operations
Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers quality and compelling value in categories spanning in apparel, accessories, footwear. Joe Fresh collections are polished and sophisticated, with a focus on essential designs that appeal to a broad range of style-savvy consumers. With more than 350 Joe Fresh departments from coast to coast, the Joe fresh network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. We are looking for innovative, hardworking, and collaborative team members for our Joe Fresh team. Join our team in our goal of helping Canadians Live Life Well.
Job Description
Reporting directly to the VP Visual Merchandising and National Retail Operation. The Senior Director, National Retail Operations support leads a field support team for the Joe Fresh division. This role guides the store operations team by identifying opportunities, making recommendations, and standardizing best practices. This role also provides on the ground leadership for the specialist team. The Senior Director strives to enable a world class customer experience within an efficient environment. This position will play a significant leadership role in standing up key strategic initiatives for Joe Fresh, as well as provide operational support on key cross-functional projects.
Primary Responsibilities
The Senior Director, National Retail Operations will support the development and implementation of Joe Fresh
Strategic and operating plans as needed with direction from the Joe fresh business unit along with various business leads.
Talent & Engagement
Drives a culture of engagement by living the company’s shared values
Maintains the field team through recruiting and training high potential colleagues, developing personal growth opportunities.
Accomplishes results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and providing performance management to colleagues; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Mandates
Maintains customer service standards through analyzing and resolving problems; identifying trends; recommending store system and layout improvements.
Establishes strategic goals by gathering information; identifying trends; choosing a course of action and evaluating outcomes.
Support compliance by ensuring awareness and training across all units.
Prioritize projects, training, and daily work for maximum efficiency of the specialist team
Assists the store operations team to accomplish financial objectives by forecasting requirements; merchandising, scheduling; analyzing variances; initiating corrective actions; inventory management; Driving key strategic programs in stores by partnering with the operations team leads.
Act as a Joe Fresh SME on projects lead by other departments including but not limited to IT, finance, loss prevention, PC Financial, store planning and Digital Partners (Joe Fresh Ecommerce)
Work closely with all stakeholders to foster an environment of continuous improvement and best practices.
Monitor the quality of training to ensure effective and sustainable execution to support business needs and requirements.
Assess results of training initiatives/rollouts
Work closely with all stakeholders to foster an environment of continuous improvement and best practice sharing
Ensure the coordination of departments/ business unit initiatives within the region
Working knowledge of the Joe Fresh Department
Identify areas of opportunities and prioritize stores that will receive focused specialist’s support
Act as a liaison to ensure effective collaboration between stores and merchandising, applying expertise in both fields to help provide clarity and reach agreement on specific standards of execution
Provide guidance, feedback and coaching to specialists to ensure sustainability at the store level
Store visits across Country
Plan and develop various meetings, conferences , workshops focused on the business growth establishing relationships, customer centricity and colleague well-being.
Communication
Align and communicate the strategic plans & programs and customer experience business plan with the store operations team
Use KPI analysis and in market experience to “tell the story of opportunity” and get operator buy in to new programs and best practices
Roll up findings from store visits and provide the Sr. Director and store operations RVP a recap of common wins, opportunities, and risks
Role Requirements
Performance Management, Project Management, coaching, leadership, developing budgets, developing standards and visual merchandising.
Retail management experience: experience working in multiple formats is a plus
Excellent problem solving, analytical, communication, interpersonal and team-building skills
Bilingual English/French an asset
Travel as required; expected to spend approximately 60% of time at stores; travel within Ontario, West, Quebec & Atlantic
Key Performance indicators
Achievement of financial targets including sales, labour, shrink and margin.
Achievement of Customer Metrics including OSAT, Joe Fresh specific targets & objectives
Achievement of Key Programs, and stores day to day operations.
How You’ll Succeed:
At Joe Fresh, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Joe Fresh recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Location:
2 Fraser Ave, Toronto, Ontario, M6K 1Y6
Fresh Style. Fresh Careers. Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers quality and compelling value in categories spanning apparel, accessories, footwear and Joe Fresh Beauty® cosmetics. Joe Fresh collections are polished and sophisticated, with a focus on essential designs that appeal to a broad range of style-savvy consumers
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Why is this role important?
Senior Director, National Retail Operations
Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers quality and compelling value in categories spanning in apparel, accessories, footwear. Joe Fresh collections are polished and sophisticated, with a focus on essential designs that appeal to a broad range of style-savvy consumers. With more than 350 Joe Fresh departments from coast to coast, the Joe fresh network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. We are looking for innovative, hardworking, and collaborative team members for our Joe Fresh team. Join our team in our goal of helping Canadians Live Life Well.
Job Description
Reporting directly to the VP Visual Merchandising and National Retail Operation. The Senior Director, National Retail Operations support leads a field support team for the Joe Fresh division. This role guides the store operations team by identifying opportunities, making recommendations, and standardizing best practices. This role also provides on the ground leadership for the specialist team. The Senior Director strives to enable a world class customer experience within an efficient environment. This position will play a significant leadership role in standing up key strategic initiatives for Joe Fresh, as well as provide operational support on key cross-functional projects.
Primary Responsibilities
The Senior Director, National Retail Operations will support the development and implementation of Joe Fresh
Strategic and operating plans as needed with direction from the Joe fresh business unit along with various business leads.
Talent & Engagement
Drives a culture of engagement by living the company’s shared values
Maintains the field team through recruiting and training high potential colleagues, developing personal growth opportunities.
Accomplishes results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and providing performance management to colleagues; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Mandates
Maintains customer service standards through analyzing and resolving problems; identifying trends; recommending store system and layout improvements.
Establishes strategic goals by gathering information; identifying trends; choosing a course of action and evaluating outcomes.
Support compliance by ensuring awareness and training across all units.
Prioritize projects, training, and daily work for maximum efficiency of the specialist team
Assists the store operations team to accomplish financial objectives by forecasting requirements; merchandising, scheduling; analyzing variances; initiating corrective actions; inventory management; Driving key strategic programs in stores by partnering with the operations team leads.
Act as a Joe Fresh SME on projects lead by other departments including but not limited to IT, finance, loss prevention, PC Financial, store planning and Digital Partners (Joe Fresh Ecommerce)
Work closely with all stakeholders to foster an environment of continuous improvement and best practices.
Monitor the quality of training to ensure effective and sustainable execution to support business needs and requirements.
Assess results of training initiatives/rollouts
Work closely with all stakeholders to foster an environment of continuous improvement and best practice sharing
Ensure the coordination of departments/ business unit initiatives within the region
Working knowledge of the Joe Fresh Department
Identify areas of opportunities and prioritize stores that will receive focused specialist’s support
Act as a liaison to ensure effective collaboration between stores and merchandising, applying expertise in both fields to help provide clarity and reach agreement on specific standards of execution
Provide guidance, feedback and coaching to specialists to ensure sustainability at the store level
Store visits across Country
Plan and develop various meetings, conferences , workshops focused on the business growth establishing relationships, customer centricity and colleague well-being.
Communication
Align and communicate the strategic plans & programs and customer experience business plan with the store operations team
Use KPI analysis and in market experience to “tell the story of opportunity” and get operator buy in to new programs and best practices
Roll up findings from store visits and provide the Sr. Director and store operations RVP a recap of common wins, opportunities, and risks
Role Requirements
Performance Management, Project Management, coaching, leadership, developing budgets, developing standards and visual merchandising.
Retail management experience: experience working in multiple formats is a plus
Excellent problem solving, analytical, communication, interpersonal and team-building skills
Bilingual English/French an asset
Travel as required; expected to spend approximately 60% of time at stores; travel within Ontario, West, Quebec & Atlantic
Key Performance indicators
Achievement of financial targets including sales, labour, shrink and margin.
Achievement of Customer Metrics including OSAT, Joe Fresh specific targets & objectives
Achievement of Key Programs, and stores day to day operations.
How You’ll Succeed:
At Joe Fresh, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Joe Fresh recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.