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Shoppers Drug Mart / Pharmaprix
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Shoppers Drug Mart / Pharmaprix
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Bootlegger
Senior Product Designer, Digital Health Product & Strategy
Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.
Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Senior Product Designer, Digital Health Product & Strategy
The Digital Health team at Shoppers Drug Mart is responsible for key digital health assets including PC Health , a customer facing health & wellness platform, and Digital Pharmacy , our user-facing enterprise prescription management system. Our team works at the interface of strategy and product to support Canadians to improve their access and navigation to care, as well as help them better manage their own and their family’s healthcare needs.
Why is this role important?
As Senior Product Designer, Digital Health Product & Strategy you will be responsible for partnering with strategy, business, product, engineering, analytics and research, focused on leading the user experience across the PC Health, Digital Pharmacy, and other digital health assets. Reporting into the Director, Digital Health Product & Strategy, you’ll create solutions that help millions of Canadians get access to care and manage prescriptions by delivering health & wellness products that are simple, intuitive, convenient and delightful to our users. You’ll be leading features end-to-end and be research and data-informed, and you’ll work in a collaborative environment with a fantastic culture, partnering with team members across the organization to contribute to the overall success of our teams, and our customers.
What you’ll do
Problem Discovery, Definition & Goal Setting: You’ll collaborate with your team to ensure that problems, initiatives, and outcomes are well-defined and documented based on objective data. You’ll facilitate discovery sessions and workshops that align your team around clearly defined problem statements and goals.
Interaction Design: You know when and why to apply interaction design processes to achieve the right outcomes with your team. Your focus will be in the interplay between words, visuals, space, time, and behaviours of digital user interfaces. Your work product will include journey maps, service blueprints, information architecture, user flows, and wireframes.
Art Direction & Visual Design: You’ll design the high-fidelity interfaces that we build. You understand how to convey visual personality, tone, look and feel, and the flourish that is appropriate to your product.
Design Systems Thinking: You’ll ensure that design solutions utilize and further the team's design system, and leverage or iterate on existing patterns whenever possible. You’ll identify undefined or inconsistent patterns and propose scalable solutions. You’ll encourage and facilitate the shared naming of elements across design and development on the team.
Design Research, Validation & Iteration: You’ll contribute to and lead user and market research activities, and synthesize their results. You’ll leverage a range of mixed methods tools from generative to evaluative, experimentation, and in-market performance to improve your work. You’ll track the performance of your work post-launch and continue to optimize based on data.
Inclusive Design: You’ll ensure that our digital products can be experienced by everyone, reflecting the diversity of the communities we serve. You have an applied understanding of AODA design requirements and can apply knowledge of inclusive design ‘grey areas’ that may not be legal requirements, but improve our digital products for everyone.
Does this sound like you?
The Team Champion: You build trust with your team, partners, and stakeholders by leading with curiosity and empathy, treating them as equals, and setting and achieving shared outcomes. You are energized by sharing the value of our practice with our teams, teaching our ways of working, and elevating our team's profile within the UX community.
The Candid Collaborator: You provide clear and direct feedback regularly, which benefits your partners and team members. You're comfortable with being uncomfortable, and approach difficult situations with optimism. You care personally, challenge directly, and communicate with candor and courage.
The Critical Thinker: You ask questions to clarify ambiguous problems, and listen actively in order to understand opportunities to improve experiences and processes. You are resilient to change, invigorated by growth, and are constantly learning and challenging the norms around you.
The Conductor: You hold yourself and your team accountable for your work and outcomes. You advocate for ideal conditions for success, lean into difficult conversations about priorities, and recognize when compromise and change is needed.
Your qualifications should include:
3+ years of experience working as a designer on cross-functional teams releasing consumer experiences or enterprise products
A portfolio with recent case studies that demonstrates…
Beautiful, accessible, scalable digital experiences that you have shipped.
Your experience working in a cross-functional team in an agile environment working closely with Product, Tech and Design peers.
Your approaches to problem framing and finding a solution while balancing stakeholder needs and technical constraints.
Your ability to use design as a tool to uncover what questions to ask, what solutions to explore, and how to define and measure success.
The key performance indicators you used to measure the effectiveness of your solutions.
How you have contributed to the design practice and/or team culture at an organization.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy .
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Senior Product Designer, Digital Health Product & Strategy
The Digital Health team at Shoppers Drug Mart is responsible for key digital health assets including PC Health , a customer facing health & wellness platform, and Digital Pharmacy , our user-facing enterprise prescription management system. Our team works at the interface of strategy and product to support Canadians to improve their access and navigation to care, as well as help them better manage their own and their family’s healthcare needs.
Why is this role important?
As Senior Product Designer, Digital Health Product & Strategy you will be responsible for partnering with strategy, business, product, engineering, analytics and research, focused on leading the user experience across the PC Health, Digital Pharmacy, and other digital health assets. Reporting into the Director, Digital Health Product & Strategy, you’ll create solutions that help millions of Canadians get access to care and manage prescriptions by delivering health & wellness products that are simple, intuitive, convenient and delightful to our users. You’ll be leading features end-to-end and be research and data-informed, and you’ll work in a collaborative environment with a fantastic culture, partnering with team members across the organization to contribute to the overall success of our teams, and our customers.
What you’ll do
Problem Discovery, Definition & Goal Setting: You’ll collaborate with your team to ensure that problems, initiatives, and outcomes are well-defined and documented based on objective data. You’ll facilitate discovery sessions and workshops that align your team around clearly defined problem statements and goals.
Interaction Design: You know when and why to apply interaction design processes to achieve the right outcomes with your team. Your focus will be in the interplay between words, visuals, space, time, and behaviours of digital user interfaces. Your work product will include journey maps, service blueprints, information architecture, user flows, and wireframes.
Art Direction & Visual Design: You’ll design the high-fidelity interfaces that we build. You understand how to convey visual personality, tone, look and feel, and the flourish that is appropriate to your product.
Design Systems Thinking: You’ll ensure that design solutions utilize and further the team's design system, and leverage or iterate on existing patterns whenever possible. You’ll identify undefined or inconsistent patterns and propose scalable solutions. You’ll encourage and facilitate the shared naming of elements across design and development on the team.
Design Research, Validation & Iteration: You’ll contribute to and lead user and market research activities, and synthesize their results. You’ll leverage a range of mixed methods tools from generative to evaluative, experimentation, and in-market performance to improve your work. You’ll track the performance of your work post-launch and continue to optimize based on data.
Inclusive Design: You’ll ensure that our digital products can be experienced by everyone, reflecting the diversity of the communities we serve. You have an applied understanding of AODA design requirements and can apply knowledge of inclusive design ‘grey areas’ that may not be legal requirements, but improve our digital products for everyone.
Does this sound like you?
The Team Champion: You build trust with your team, partners, and stakeholders by leading with curiosity and empathy, treating them as equals, and setting and achieving shared outcomes. You are energized by sharing the value of our practice with our teams, teaching our ways of working, and elevating our team's profile within the UX community.
The Candid Collaborator: You provide clear and direct feedback regularly, which benefits your partners and team members. You're comfortable with being uncomfortable, and approach difficult situations with optimism. You care personally, challenge directly, and communicate with candor and courage.
The Critical Thinker: You ask questions to clarify ambiguous problems, and listen actively in order to understand opportunities to improve experiences and processes. You are resilient to change, invigorated by growth, and are constantly learning and challenging the norms around you.
The Conductor: You hold yourself and your team accountable for your work and outcomes. You advocate for ideal conditions for success, lean into difficult conversations about priorities, and recognize when compromise and change is needed.
Your qualifications should include:
3+ years of experience working as a designer on cross-functional teams releasing consumer experiences or enterprise products
A portfolio with recent case studies that demonstrates…
Beautiful, accessible, scalable digital experiences that you have shipped.
Your experience working in a cross-functional team in an agile environment working closely with Product, Tech and Design peers.
Your approaches to problem framing and finding a solution while balancing stakeholder needs and technical constraints.
Your ability to use design as a tool to uncover what questions to ask, what solutions to explore, and how to define and measure success.
The key performance indicators you used to measure the effectiveness of your solutions.
How you have contributed to the design practice and/or team culture at an organization.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy .
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.