Location:

80 Tacoma Dr, Dartmouth, Nova Scotia, B2W 3E5

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:
To support the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

Pharmacy and Customer Service

Acknowledge all customers approaching the Pharmacy, offer assistance promptly and in a courteous and professional manner

Practice within federal/provincial, regulatory/legal requirements, provincial Code of Ethics, Standards of • Practice, and Policies, demonstrating professional integrity and acting to uphold a high level of professional standard of practice

Ensure all privacy requirements are met, including customer confidentiality and consent management

Provide counselling on prescriptions, over the counter/behind the counter products and all health related issues, including but not limited to indications, contra-indications, adverse effects, drug interactions and dosage

Practice to full extent of expanded scope with Professional Services, within your capability

Be clearly identifiable to the public

Ensure accuracy and appropriateness of all prescriptions dispensed

Communicate with other health care professionals within the circle of care to provide optimal customer care

Maintain all records required in accordance with legislation, standards of practice, and policy, i.e. customer records, narcotic and controlled drug records

Promote health and wellness and educate customers and as appropriate, engage with customers both in and outside the store through community events, clinics etc.

Provide timely and positive resolutions to customer needs and requests from other healthcare providers

Promote Pharmacy campaigns, programs and services as appropriate

Workflow and Inventory Management

Control access to the dispensary with respect to inventory and patient confidentiality

Review and maintain Workflow Queues on a daily basis

Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures

Review of stock to identify expired inventory

Oversight of current stock levels and medication orders from wholesaler

Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies as necessary is completed

Ensure proper preparation, packaging, distribution and storage of all inventory including those that require special handling and training, these could include but are not limited to vaccines, serums, biological and other drugs and pharmaceuticals

Operations

Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy

Ensure inventory is placed in appropriate areas

At shift change, communicate all outstanding issues to corresponding team members

Ensure all Pharmacy team members are in compliance with the uniform policy

Involvement with financial reports as appropriate

Identify and report business-building opportunities, both internally and externally, and action where appropriate

Read and action store communications on in-store web

File incident reports when any customer or staff medication or privacy incidents occur (actual, and near-misses)

Experience, Skills & Qualifications

Valid license within the province of practice

Independent thinking and decision making - makes decisions when dealing with issues or problems

Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues

Proven ability to drive and build the business, lead by example and support enterprise programs

Prioritize activities quickly in response to changing initiatives

Strong verbal and written communication skills

Commitment to providing exceptional customer service

Superior customer relations skills and a strong sense of professionalism

Strong problem-solving skills including experience formulating and executing action plans

Strong personal computing skills and knowledge of Pharmacy systems a definite asset

Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment for all colleagues

Complete mandatory training and voluntary continuing education workshops, as needed

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.%8692154% %%pharmacy%%

posted 30+ days ago