JOB SUMMARY

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g.,
• brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to
• Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in
• the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room
• types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and
• communicate with them by phone and email to respond to questions and requests.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and
• professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all
• guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine
• appreciation. Speak with others using clear and professional language; prepare and review written documents accurately
• and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with
• others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less
• than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with
• company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and
• watching/listening to guest preferences and acting on them whenever possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific
• process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the
• guest's name when possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in
• one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before
• placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading
• and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing

faxes, delivering incoming faxes, copying, opening or distributing mail).

CRITICAL COMPETENCIES

Analytical Skills

• Computer Skills
• Learning

Interpersonal Skills

• Team Work
• Interpersonal Skills
• Customer Service Orientation
• Diversity Relations

Communications

• English Language Proficiency
• Communication
• Listening
• Telephone Etiquette Skills
• Writing
• Applied Reading

Personal Attributes

• Dependability
• Integrity
• Positive Demeanor
• Presentation
• Initiative

Organization

• Detail Orientation
• Time Management
• Multi-Tasking
• Planning and Organizing

PREFERRED QUALIFICATIONS

Education - High school diploma/G.E.D. equivalent

Related Work Experience - At least 1 year of related work experience

Supervisory Experience - No supervisory experience is required