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The Opportunity
Accountable/responsible for providing a high level of customer service in support of the business of service and parts sales to the market and expediting internal parts service requests while maximizing productivity and proficiency to meet targets.
The Role
- Responsible for day-to-day processing of parts orders for internal and external customers, including entering, ordering and expediting purchase orders
- Support service technicians in researching, sourcing, expediting and delivering parts requests to work area
- Works with customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales
- Produces accurate, timely and efficient estimates and documentation for all parts transactions
- Covers and/or assists warehouse person in tracking or shipping product to both local and out-of-town customers and inter-branch locations
- Initiates parts returns for both new and warranty items and completes all required documentation
- Operates in a safe manner and keeps work area clean and tidy at all times
The Candidate
- Education: Grade 12 or equivalent; relevant Trade Designation and/or enrolled in a registered apprenticeship program
- Work Experience: 2 years of relevant work experience. Previous experience in heavy duty Truck parts / service industry considered an asset.
- Knowledge: Experience working with parts vendors, outsourcing and generating parts quotes
- Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint
The Company
Since 1858, Wajax has been serving major Canadian industries as one of the nation’s leading mobile equipment, power systems, and industrial products and services providers. Wajax operates in the mining, oil sands, oil & gas, construction, forestry, industrial/commercial, transportation, and metal processing industries - to name a few.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Flexible work arrangements.
Wajax is committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
As a condition of employment, final candidates will be subject to pre-screening.
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