Member and Student Experience Specialist
An Opportunity To Drive Impact in Member and Student Engagement
CPA Ontario is currently in search of a Member and Student Experience Specialist who will be responsible for supporting the experience strategy and day-to-day operations of key programs for our members and students. Reporting to the Engagement and Programs Manager, you will be driving member and student engagement, organizing events, and managing day-to-day logistics in support of the Member and Student Experience team.
What You’ll Be Doing:
Supporting member engagement programs including member benefits and services, new member on-boarding journey, sourcing vendors, and supporting the newly introduced member programs.
Contributing to the Community of Interest (COI) program by overseeing the awards nomination process, creating networking opportunities, evolving the Not-for-Profit Board program, and creating an ecosystem to share key COI data insights to support the member journey.
Leading the end-to-end process for execution of large-scale member events and member community forums based on industry, interests, or likeness of members, including the design and maintenance of our member website pages.
Acting as the primary contact for Association Presidents and Committee and working closely with the Professional Development team regarding all event planning and coordination.
Supporting the current member benefits program by ensuring maintenance of webpages, conducting ongoing research to ensure benefits remain competitive and provide value, managing vendor relationships and actively seeking out new benefits.
Who You Are:
A post-secondary graduate with a university degree in Marketing, Business, or a related discipline with a minimum of 3 years of experience supporting programs for clients or members in a regulatory, professional services, educational or membership environment.
Digitally fluent in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and Adobe Acrobat. Experience working with Salesforce is an asset.
A strong communicator (verbally and written) with excellent interpersonal, presentation, relationship building, customer service and negotiating skills.
Extremely organized with a proven ability to plan, multi-task, implement and execute projects in a fast-paced environment with competing deadlines.
Comfortable working independently or as part of a team.
What We Offer:
A fast-paced environment. Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.
Flexible work environments. As part of our Hybrid work culture, we provide flexible, remote work options to support you in your career, in addition to in-office teamwork and collaboration.
Diversity and inclusion. We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.
Ongoing learning and career growth. We want your career to skyrocket. We support unlimited career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us.
Focus on your well-being. With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.
Who We Are:
We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our 100,000 members and 21,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit: cpaontario.ca.
We Appreciate Your Interest In CPA Ontario And This Position:
At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.
CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.