CPA Ontario

CPA Ontario is currently in search of a Customer Service Representative for our inbound, non-sales call centre environment. This position involves being part of a team that is dedicated to fostering a positive customer experience, providing our members and students with solutions that meet their specific needs.

What You’ll Be Doing:

• Providing exceptional customer service to members and students by phone, email and online chat interactions.
• Delivering accurate and up-to-date information on all CPA Ontario programs, services, fees and status. 
• Capturing and recording all communication and relevant information and ensuring accurate and timely tracking and reporting of data. 
• Providing key marketing messages to support student and member program strategies as well as meeting departmental metrics and contributing to overall team results. 

Who You Are:

• A post-secondary graduate with a degree or diploma in Business or a related discipline. 
• Experienced in a customer service environment and skilled at providing service by telephone and in writing electronically either in a call centre, service operations or other professional setting. Prior experience in a contact centre handling inbound calls is strongly preferred. 
• Exceptional at providing superior customer service and able to handle calls and respond to emails in a high-volume environment. Prior experience in an admissions, registration and / or membership dues capacity at a post-secondary educational institution, regulatory body or professional association is an asset. 
• A strong listener with excellent written and communication skills and able to diffuse customers on the phone, troubleshot issues and translate solutions into simple step-by step instructions. 
• Proficient with MS Office applications, email and web browsers. Prior experience with CRM tools such as Salesforce is an asset.
• Able to work flexible hours between 8:00am and 6:00pm, Monday to Friday. 

What We Offer: 

• A fast-paced environment. Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together. 
• Flexible work environments. As part of our Hybrid work culture, we provide flexible, remote work options to support you in your career, in addition to in-office teamwork and collaboration.
• Diversity and inclusion. We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward. 
• Ongoing learning and career growth. We want your career to skyrocket. We support unlimited career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us. 
• Focus on your well-being. With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.

Who We Are:  

We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our 100,000 members and 21,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit: cpaontario.ca 

We Appreciate Your Interest In CPA Ontario And This Position: 

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals. 

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.