CharityVillage

Employment Hamilton (EH) has been delivering employment and training services to clients and employers since 1972. Funded by Employment Ontario / Fedcap, EH offers Employment Counselling, Better Jobs Ontario and a large Resource and Information Centre.

EH prides itself on providing superior service in a welcoming environment that promotes integrity and respect. We are looking for an outgoing individual who enjoys working with a diverse clientele; a team player who is eager to learn, who is a skilled Facilitator and excels in all manners of communication.

The POP workshop is run about every 4-6 weeks.  Retention responsibilities occur in between POP workshops.  POP Facilitator training is provided by our funders with ongoing support available.

Workshop Facilitator responsibilities include:

• Engaging and dynamic workshop facilitation (both in person and via Zoom) to groups of job seekers; able to keep participants engaged and motivated to contribute

• Positive and enthusiastic when sharing knowledge with others; able to connect with job seekers

• Collaborate with counsellors regarding their clients participating in the workshops to update on their progress, problem solve, find opportunities and access other resources

• Working with the counselling team to identify candidates, contact and arrange workshop participation with clients

• Applying and continually enhancing knowledge of the Hamilton Labour Market, trends, tools, resources, programs and opportunities

• Liaising with community partners / agencies and accessing resources to assist with successful outcomes ensuring current knowledge of all resources is maintained

• Problem solving tech connection issues with workshop participants

• Motivating and supporting job seekers through making linkages to other supports as required

• Communicating, in both individual and team settings, opportunities, ideas and information to assist with the successful outcomes of all clients and goals of the organization

Retention responsibilities include: 

• Supporting the Retention Coordinator by contacting clients in the retention phase via phone, email and text, to verify their employment status for documentation in CARES (software) 

• Supporting clients with job retention advice, upskilling and other supports as needed

• Supporting clients as needed with financial supports during the retention phase to assist with employment retention

• Updating email lists, sending out email communications, documenting same

• Communicating, in both individual and team settings, opportunities, ideas and information to assist with the successful outcomes of all clients and goals of the organization

Qualifications

• Demonstrated ability to successfully and professionally carry out the responsibilities listed above

• Excellent facilitation and client service skills to successfully support and motivate clients / workshop participants

• Resourceful, organized and outgoing with a sincere interest in helping others

• Effective verbal and written communication skills

• Familiarity with the Hamilton area including business sectors and community resources

• Demonstrated ability to use excellent judgment, establish rapport and communicate effectively 

• Proficiency in Microsoft Office  

• Ability to organize and host Zoom meetings including troubleshooting attendee issues

• Enthusiastic team player with strong time management skills

• Ability to clearly document and accurately maintain all records and data management systems

• Creative and adaptable, with the ability to learn and apply new skills quickly including teaching others by explaining key concepts and engaging the job seekers’ commitment to ongoing development

• Ability to occasionally work outside of our usual office hours as required for the retention component