CharityVillage

The Ralph Thornton Community Centre (RTCC) is a City-owned, community-managed, dynamic neighbourhood centre involved in community development and social justice in South Riverdale. RTCC collaborates with others to create a diverse, inclusive, livable, participatory, healthy, and equitable community. 

We are seeking two (2) people as receptionists to work Saturdays and Sundays, along with occasional weekday shifts. The person we are looking for in each of these positions:

• Has a pleasant and welcoming attitude;
• Enjoys talking with people from different backgrounds;
• Is very organized and is able to follow systems and procedures; and,
• Has good computer skills and is able to help others with using computers.

Responsibilities:

• Provide exceptional first contact experience for all building users;
• Follow opening and closing procedures as required;
• Maintain the cleanliness and basic upkeep of the Exchange Loft and reception area;
• Answer the main phone line, providing information, transferring calls, and taking messages;
• Provide support to Exchange Loft users for scanning, faxing, copying, printing, and assistance with web and computer applications, as requested;
• Respond to and process space booking requests;
• Process payments for program registrations via cheque, cash, credit card, and debit card transactions;
• Attend to minor custodial tasks and assist in room set up/tear down, as required;
• Assist in preparing monthly calendar schedule of events/bookings for Reception and Maintenance;
• Assist in preparing invoices for monthly billings;
• If required, provide some administrative support to the Board of Management, possibly including attending monthly meeting, taking minutes, and preparing minutes and other documents for circulation;
• Greet and assist visitors as necessary, providing information about the Centre and its programs and activities;
• Provide detailed notes regarding problems or suggestions for improvement and completing incident reports as needed;
• Respond to emergency situations and/or security issues, including contacting police, fire, or ambulance services when necessary;
• Ensure that Centre users abide by the Code of Conduct and all safety, fire, and security regulations and procedures; and,
• Other related duties, as assigned.

Experience:

• Experience with document management and digitization of records;
• Experience with responsibilities supporting governance structures, including minute-taking at meetings;
• Customer service experience, in either the public or private sector, including retail; and,
• Experience (employment or volunteer) in a non-profit community organization an asset.

Skills:

• Strong knowledge and experience with various computer programs and applications, including MS Teams and Microsoft Office Suite (Word, Excel, PowerPoint, etc.), internet browsers, website navigation, and the ability to assist others in the use of programs and applications is essential;
• Strong knowledge and experience with office equipment, including computer hardware, photocopiers, printers, and fax machines, and the ability to assist others in their use;
• Strong interpersonal skills with the ability to function effectively with supervisors, other staff, program participants, and rental groups;
• Excellent communication skills (oral and written);
• Excellent organizational, time management, and planning skills;
• Able to work with minimal supervision;
• Working knowledge of WordPress an asset;
• First Aid/Level C CPR Certification (or willingness to obtain prior to the start of the contract);
• Chinese language skills an asset; and,
• Knowledge of the Riverdale community an asset.