CharityVillage

Ref:                   34-24/ Settlement Worker
Job Title:         Settlement Worker – Cantonese and Mandarin Speaking (Contract until Jan 31, 2025)
Team/Unit:      York Region Settlement
Location:         MSWC, Newmarket Centre, various Welcome Centres in York Region
Hours:              35 hours per week; may work irregular hours, including evenings,
                          Saturdays and some holidays
Salary:             $48,357 to $54,400 (Pro-rated)
Hourly:            $26.57
Status:              Unionized

Responsibilities:

• Provide information and support to newcomers and their families, through individual interviews and organization of group sessions, support group, or workshops on a wide range of settlement issues;
• Organize support groups for women and seniors to enhance their life skills, coping mechanisms, social support, and emotional well-being.
• Provide case management service and supportive counseling to newcomers and their families with complex needs;
• Facilitate access to needed services, resources, and referrals in the community by providing interpretation or translation where there are barriers due to language, culture, and race.
• Provide needs assessment, information and orientation services to newcomers, to facilitate adjustment in the community and the settlement process;
• Outreach and deliver / facilitate settlement workshops based on developed materials to newcomers and their families;
• Establish partnership and work with external organizations to provide service to newcomers and their families;
• Information and referrals service that support newcomers to learn about and understand Canadian systems in their settlement process;
• Keep the team updated on all new information and be cooperative in maintenance of information by tracking government policies and community resources in order to effectively inform and refer clients;
• Respond to clients' enquiries in a timely manner and ensure accurate information is available to clients for accessing services and programs;
• Prepare and submit accurate and timely statistical and progress reports as required; Establish and maintain excellent working relationship and communication with internal and external groups;
• Recruit and train volunteers in supporting the planning and implementation of programs;
• Attend internal/external meetings as required and provide summaries to Manager;
• Carry out any other duties or tasks as assigned from time to time by the manager.

Qualifications:

• Canadian University degree or equivalent, in Social Sciences, preferably Social Work, and at least two years of related work experience;
• Good understanding of settlement and integration issues of newcomers in general;
• Excellent knowledge of government and community resources for newcomers;
• Skilled in program organization and community outreach;
• Excellent communication, inter-personal and problem-solving skills;
• Proficiency in written and spoken English, as well as second language commonly used by clientele – Cantonese and Mandarin;
• Ability to work in a multicultural environment;
• Ability to work with Microsoft Office Suite;
• Certified Information and Referral Specialist (CIRS) an asset;
• Willing to travel between community locations in York region;
• Valid Ontario driver license and use of car is a strong asset;
• A negative result in Vulnerable Sector Screening;