CharityVillage

Reporting to the Client Services Manager- Meals on Wheels & Transportation Program, you will effectively expand client base for the Meals on Wheels (MOW) and Transportation programs. Responsible for the coordination of the Hot Meals program.

This is a full-time position, 35 hours per week, 8:30am - 4:30pm - Monday to Friday with occasional work outside of business hours. Onsite position with some travel required within the York region.

Key Responsibilities include but not limited to:

• Promotion of Meals on Wheels and Transportation programs
• Coordinate the Hot Meals program.
• Support the Meals on Wheels program as needed including packing/unpacking and cleaning of the frozen meals bags and delivering hot meals when volunteer is not available etc.
• Manage referrals/intakes and coordinate and schedule services for clients, and volunteers.
• Contribute to customer service excellence, continuous quality improvement and risk management.

 What you bring to the role:

• Recognized training equivalent to college diploma.
• Three years of direct customer service experience with seniors or an equivalent combination of training and experience. 
• Comfortable speaking with/presenting to groups.
• Out-going personality with ability to multitask.
• Strong customer service skills.
• Excellent time management skills.
• Attention to detail.
• Strong problem-solving abilities and the ability to handle conflict effectively.
• Ability to work under pressure.
• Excellent computer skills with proficiency in Microsoft Office: Word, Excel, Outlook, and data base applications (GOLDCARE).
• Exceptional communication, telephone, and interpersonal skills.
• Valid driver's license and vehicle required.
• Fluency in both official languages (English or French) or other languages, an asset.

 What we offer:

• Comprehensive health and dental benefits.
• Defined benefit pension plan.
• Employee Assistance Program.
• Long term disability and life insurance
• Corporate discounts through Perkopolis.
• Premium subscription to Calm App.
• Employee Training and development programs with access to comprehensive e-learning programs.
• Staff appreciation events.
• Rewards and recognition programs.
• Positive culture with great emphasis on relationship-based care.
• Hybrid work environment with the flexibility to work remotely and from CHATS office in Aurora.
• Opportunities for advancement and career growth within the organization.
• Supportive team environment.
• Healthy work-life balance.

If you are seeking an opportunity to demonstrate your passion for excellence in a supportive work environment, we’d like to hear from you!

CHATS IS AN EQUAL OPPORTUNITY EMPLOYER

CHATS is committed to creating a diverse and inclusive workforce to reflect the diversity of the community it serves. We welcome applications from all qualified candidates from diverse backgrounds. CHATS continuously strives to support individual needs and differences in our recruitment & selection process and work environment that is built on inclusivity and respect for everyone.

CHATS promotes an accessible and inclusive environment to ensure all clients, employees and volunteers feel supported, valued, and respected.

CHATS is dedicated to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Our recruitment and hiring processes will be modified to accommodate disabilities, upon request.

We thank all applicants for their interest, only those selected for an interview will be contacted.

About CHATS

Since 1980, CHATS has been a leader in providing home and community services for seniors and their caregivers. We offer a full range of home care and community programs that meet the changing needs of more than 8,100 York Region and South Simcoe seniors and caregivers each year.

CHATS firmly believes that our employees drive the success of the organization. With this success in mind, we strive to create and provide an environment that offers challenging, stimulating, and rewarding career opportunities.

CHATS also believes in a client and family-centered approach that is based on compassionate care that empowers older adults and their caregivers to live their best lives at home and in their communities.