CharityVillage

Senior Business Analyst & Developer (Salesforce)

Full-Time Permanent

Hybrid Eligible

Vancouver Foundation acknowledges that we carry out our work on the lands of Indigenous nations throughout colonial British Columbia. Our office is located on the unceded, ancestral, and traditional territory of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) peoples.

Accessibility

Vancouver Foundation’s office is located on the second and third floors of a building with an elevator for access to the office, and an accessible, single-stall, gender-neutral washroom that includes a shower. Vancouver Foundation has a hybrid working model, with both work from home and in-office options available to staff. These options are position dependent.

We are committed to the principles and practices of an inclusive and equitable employment process. Our goal is to be representative of the communities we work with, and we encourage applicants from communities which are structurally marginalized based on refugee claimant status, race, colour, religion, nationality, social or ethnic origin, sex, age, disability, immigration status, sexual orientation, gender identity and/or expression. We consider qualified candidates regardless of criminal convictions and those who have employment gaps or employment in historically stigmatized industries. We welcome applicants from all communities.

About Us

Vancouver Foundation is a community foundation that serves Vancouver and all of BC. We bring together the generosity of donors with the ideas and energy of people and communities across the province. Every year we fund a diverse mix of grants, both large and small, that help to build healthy, vibrant, equitable, and inclusive communities. Considered a leader in responsive grantmaking and systems change, Vancouver Foundation is the most significant funder of charities in BC outside of government.

As a community foundation, we’re committed to ensuring everyone has a place in our mission. We are on a journey to actively align all aspects of our work — both internally and externally — to our commitment to equity, inclusion, and a more just society.

For a view into our world, please visit: www.vancouverfoundation.ca

About You

You bring about 5 years of experience in Salesforce development, with expertise in designing custom workflows, Lightning components, Apex code, and integrations that enhance user experience and system efficiency. Skilled in gathering and translating business needs, you create tailored Salesforce solutions that seamlessly align with organizational objectives. Your technical proficiency spans both development and administration, enabling you to manage permissions, user roles, and configurations while ensuring data integrity and compliance with security standards.

As a proactive and collaborative team member, you value justice, equity, diversity, and inclusion (JEDI) and integrate these principles into your work. You’re adept at training end users and sharing best practices, empowering teams to maximize Salesforce’s potential. With strong problem-solving skills, you address technical issues swiftly, support data initiatives, and maintain a focus on continuous improvement. Experience in the nonprofit sector or with Salesforce’s Nonprofit Success Pack is a bonus!

You’re ready to join us as we explore new ways to align justice, equity, diversity, and inclusion with Vancouver Foundation’s culture and mission.

About the Position

The Senior Business Analyst & Developer (Salesforce) at Vancouver Foundation is a vital role dedicated to advancing our Salesforce platform to meet strategic goals and community needs. Reporting to the Director of IT, you’ll lead the design, development, and maintenance of customized solutions, ensuring that Salesforce serves as a powerful tool for enhancing organizational processes and user engagement. This role includes managing Salesforce Experience Sites, automating workflows, and supporting the integration of third-party applications for seamless data flow and collaboration.

In this position, you’ll also drive efforts to internalize Salesforce expertise, reducing reliance on external partners by building in-house capabilities. Your contributions will directly support our mission by enhancing efficiency and alignment within Vancouver Foundation’s IT systems. This is an opportunity to apply your technical skills and project leadership to make a meaningful impact on the communities we serve, all while helping the Foundation reach new levels of operational excellence.

Main Responsibilities

Salesforce Development and Maintenance

• Manage ongoing administration tasks such as user management, permissions, role hierarchies, and configuration of Salesforce features, ensuring system integrity and optimal performance.
• Lead Salesforce-related projects, from planning to execution, including system upgrades, custom developments, and new feature rollouts, ensuring timelines and deliverables are met.
• Ensure all Salesforce developments comply with organizational standards and industry best practices, particularly regarding data privacy and security.
• Provide advanced technical support for Salesforce issues, debugging code, and troubleshooting system problems to maintain smooth operation of business processes.

UX/UI Design

• Design, develop, and implement custom Salesforce solutions, including workflows, Lightning components, Reports, Dashboards, and Visualforce pages to meet the Foundation’s needs.
• Lead the maintenance and development of Salesforce Experience Sites, ensuring seamless functionality, user engagement, and alignment with Vancouver Foundation’s strategic goals: Enhances user experience and site functionality.
• Deliver training and documentation on Salesforce usage, best practices, and new features to end users, ensuring full adoption of system enhancements: Supports user adoption and ensures the designed solutions are effectively utilized.
• Collaborate with stakeholders to gather user feedback and implement design improvements: Focuses on enhancing the usability of Salesforce solutions based on user needs.

Integration and Stakeholder Collaboration

• Partner with internal IT and technology vendors to design, implement, and support integrations between Salesforce and other platforms to ensure seamless data flow and collaboration across systems (e.g., third-party applications, data migration).
• Collaborate with business units and stakeholders to gather requirements, analyze gaps, and identify improvement opportunities, while implementing Salesforce solutions that enhance workflows, improve user experience, and drive organizational efficiency.

AI and Data Governance

• Support AI and data initiatives by leveraging Salesforce’s analytics capabilities, ensuring accurate data capture, and assisting in data governance activities.
• Collaborate with data stewards to maintain data integrity.
• Develop and implement strategies to internalize Salesforce expertise, reducing reliance on external Salesforce partners by building in-house capabilities and ensuring long-term sustainability of the platform.

Desired Experience/Education/Skills

• About 5 years of experience in UX/UI design experience with significant time spent designing for the Salesforce platform.
• Salesforce Certifications (e.g., Salesforce Certified Administrator, Salesforce Platform Developer I/II) preferred.
• Solid knowledge in Salesforce CRM and Salesforce Fund360 (Finance/Accounting).
• Strong development skills in Apex, Lightning components, Visualforce, and declarative programming on the Salesforce platform.
• Experience in integrating Salesforce with external systems via APIs (REST/SOAP).
• Experience with Salesforce’s Non-Profit Success Pack.
• Experience with Salesforce Experience Site.
• Proven ability to gather and translate business requirements into scalable technical solutions, including configuration, custom development, and third-party integrations.
• Strong problem-solving and analytical skills, with the ability to quickly identify and resolve complex technical issues.
• Experience working in an agile environment and leading projects that focus on Salesforce solutions.
• Excellent written and verbal communication skills, with the ability to present ideas and deliver training to both technical and non-technical audiences.
• Strong understanding of IT governance, data privacy, and security practices, especially as they relate to Salesforce.
• Experience in charitable foundations, nonprofit sector, or social sector environments is a plus, but not required.
• Experience with accounting and/or general ledger solutions in Salesforce is desired.
• Post-secondary education in Computer Science, Information Systems, or a related field preferred.

We know that there is rarely an ideal or perfect candidate for a job, and we are actively working to eliminate barriers in our employment process. If you have experience similar to what is described above—or if the core activities in this role are exciting to you, but you do not meet the above exactly—we encourage you to apply and elaborate in your cover letter.

Core Competencies

Advances Justice, Equity, Diversity, and Inclusion

• An openness to exploring anti-oppression, decolonization, anti-racism, feminist theory, rights-based frameworks, etc.

Accountability/Responsibility

• Models our values. Builds trust by being reliable and authentic. Follows through on commitments. Demonstrates a positive attitude and energy. Maintains confidentiality of personal and/or sensitive business information. Is dependable and reliable.

Client Focus

• Provides quality service to both internal and external clients. Proactively seeks to understand and strives to address client needs and/or issues. Seeks feedback from clients to identify opportunities for enhanced service. Maintains integrity even in challenging client situations.

Initiative

• Acts proactively to address opportunities and challenges. Looks for ways to improve work practices. Respectfully challenges the status quo and current practices to increase efficiency and effectiveness. Ensures that errors or unsuccessful initiatives are reviewed, and action is taken to avoid future challenges. Acts as change agent.

Teamwork

• Actively collaborates with others to produce desired results. Actively engages and contributes to team meetings and discussions. Shows respect for other team members by being open to and supportive of the thoughts, opinions, and contributions of others. Resolves conflicts effectively. Supports and stands behind organizational and team decisions. Accepts and provides feedback in a constructive and considerate manner.

Accountability

Reporting to the Director, Information Technology.

Salary

$104,000 annually plus pension and a generous and comprehensive benefits package.

Hours of Work

Modified 35-hour work week, primarily Monday to Thursday, occasional Fridays.

Location

Our head office is located in downtown Vancouver. Through our hybrid working policy there is an opportunity to work from home. If interested, please identify your requested location during the hiring process and we can discuss the conditions required under our policy.

How to Apply

If this sounds like you, we welcome your online application including a brief cover letter and a resume by January 6, 2025.

We kindly ask for no phone calls please. Applicants will receive an emailed response confirming receipt of their resume submission. Due to the high number of applications Vancouver Foundation receives, only candidates who are selected for an interview will be contacted. Periodic updates regarding recent postings are published on our career page after the application deadline has expired. We thank all applicants for their interest in the Vancouver Foundation.