CharityVillage

Inclusion Canada is a national federation working to advance the full inclusion and human rights of people with an intellectual disability and their families. Inclusion Canada drives social change by strengthening families, defending rights, and transforming communities into places where everyone belongs. 

Inclusion Canada is currently recruiting for 4 Regional Navigator positions – one each based in the North, West, East, and Quebec. This is a fulltime two-year contract position reporting to the Executive Director, Knowledge Translation & Mobilization. Working in a national team and managing a regional caseload, the Regional Navigator will provide individualized, direct assistance to people with intellectual and other disabilities and their families in accessing federal and provincial/territorial disability related benefits and supports. These may include CPP-D, the Canadian Disability Benefit, the Disability Tax Credit, Registered Disability Savings Plan, Veterans benefits, Jordan’s Principle, provincial/territorial disability benefits, and others. 

Inclusion Canada employs a team that is distributed across Canada. The Regional Navigator – North position will be based out of our office in Whitehorse, YT or Yellowknife, NWT. The Regional Navigator – West position will be based out of our office in Edmonton, AB. The Regional Navigator – Quebec position will be based out of our office in Montreal, PQ. The Regional Navigator – East position will be based out of our office in Fredericton, NB. Travel within and outside the assigned region is required. 

Duties & Responsibilities

• Lead in providing direct navigation support and assisting people with an intellectual disability and their families to access disability related benefits, serving as a resource through the development of comprehensive knowledge on available disability related supports.
• Assist eligible individuals and families to complete benefit applications and appeals, including direct individualized support (both in-person and virtually), and working with associated programs and professionals throughout the applications and appeals processes.
• Connect with medical professionals, governments, and community organizations to gather information and support the application and appeals processes.
• Proactively communicate actions and updates to the individual and/or family and other relevant parties throughout the applications and appeals processes.
• Maintain accurate individual case files and detailed records, preserving strict confidentiality at all times. 
• Collaborate with federal, provincial/territorial, and regional disability programs to obtain information and stay up to date changes to application processes, forms, and eligibility rules.
• Establish partnerships with community stakeholders including family advocacy associations, member associations, other community organizations and health professionals to promote navigation support.
• Complete detailed monthly reporting and inform senior staff about trends, challenges, and policy issues that individuals and families face when applying for or appealing benefits, to help identify and address systemic barriers.

• A passion for social justice and equity issues, including the inclusion movement
• Strong interpersonal skills, good judgment, and a collaborative approach
• Attention to detail, strong follow-through, and the ability to remain organized and responsive to immediate needs while balancing a caseload
• Knowledge of the northern disability sector, and particularly services and supports available to people with disabilities and Indigenous people with disabilities 
• Results-driven
• Digital literacy skills 

• Post-secondary education or an equivalent combination of education and experience, relevant to social services and supporting marginalized populations 
• Demonstrated expertise in person-centered planning and supports for people with disabilities and their families
• Demonstrated experience in case management and coordination skills, including time management, planning, relationship building, problem-solving, and effective leadership 
• Demonstrated ability to perform duties in a culturally informed and safe manner
• Comfortable working in a digital/remote environment and team
• Ability to travel within and outside the assigned region
• Verbal and written skills in French an asset in all regions; bilingual mandatory in Quebec region
• Verbal skills in an Indigenous language is an asset for North region