CharityVillage

(PACT) Quality Assurance and Development Supervisor (32 hours/week)
CMHA NORTH AND WEST VANCOUVER
Our vision: Mentally healthy people in a healthy society

We are seeking a Sunday to Wednesday, day shift Quality Assurance and Development Supervisor to be a part of BC’s first community-led mobile response team consisting of a Peer Support Worker and a Mental Health Professional. This program is an alternative service model to the emergency services on the North Shore and attends mental health and substance use crisis calls 16 hours per day. The successful candidate will lead a team that dispatches from a central location to various locations in community to provide consent-based, non-judgmental support meeting individuals where they are at. They must have a strong understanding of the various barriers to access to the healthcare system, knowledge of community resources, and a perspective of cultural safety and humility.

Reports to: PACT Manager

Direct reports: Sunday to Wednesday day shift PACT Mental Health Professionals and PACT Peer Workers

Key Duties and Responsibilities
•Provides supervision to a dynamic team of Mental Health Professionals and Peer Workers, including coaching, debriefing and general practice support.
•Models and promotes respectful workplace values, collaboration, inclusion and teamwork among staff.
•Promotes collaboration with other CMHA programs and services including but not limited to counselling, outreach etc.
•Works to meet or exceed program dispatch targets set in collaboration with BC Division and other service providers.
•Positively represents the program with community partners, clients, stakeholders, and rights holders.
•Ensures that schedules, program documentation, statistics, client notes etc. are documented in accordance with CMHA policies and relevant privacy legislation.
•Oversees day-to-day operations (including effectively managing workflow and timelines pertaining to a variety of projects/tasks simultaneously, in various stages of completion).
•Assists with orientation, training, and performance evaluation of the team of Mental Health Professionals and Peers.
•Actively participates in department and clinical meetings.
•Promote understanding and adoption of PACT program policies and procedures amongst staff.
•Encourage staff engagement with CMHA NWV values in their interactions with clients and colleagues.
•Supports administrative duties such as scheduling, facilitating meetings, and data entry when needed.
•Assists with the development of program policies and procedures.
•Completes all required training but not limited to ASIST, Mental Health First Aid, Naloxone, Trauma-Informed Practices, etc.

Abilities and Values
• Proven people leadership skills.
• Ability to demonstrate strong boundaries with clients and staff.
• Ability to model strong work life balance and create a healthy workplace for the team.
• Strong written and verbal communication skills.
• Natural team player, collaborator and solutions focused attitude.
• Excellent interpersonal skills and ability to foster constructive relationships at all levels inside and outside the organization.
• Impeccable judgment with the ability to make timely and sound decisions to mitigate risk.
• Demonstrated knowledge of the person and family-centered care, trauma-informed care, wellness model in mental illness, and psychosocial rehabilitation.
• Ability to speak Farsi or any other language than English is an asset.
• Values and recognizes diversity among First Nation, Inuit and Metis communities including differently abled and LGBTQ2S+ populations.
• Handle confidential and sensitive information with discretion.
• Listen non-judgmentally and effectively de-escalate and resolve conflict.
• Demonstrated knowledge of person and family-centered care, trauma-informed care, wellness model in mental illness, and psychosocial rehabilitation.
• Demonstrated ability to identify emotional, social, or environmental barriers and intervene to eliminate stigma.
• Knowledge of harm reduction principles, crisis prevention and intervention, and conflict resolution.

Qualifications
•Experience working with people living with disabilities and/or multiple barriers including poverty, racism, trauma, non-dominant language, culture, sexuality or identified gender, and mental health or substance use challenges.
•Degree or Diploma in mental health, Counselling or Social Work.
•Experience in the field of crisis de-escalation, mental health, substance use disorder, and harm reduction.
•3+ years of people leadership experience.
•Must have experience with using Office 365 platform and Outlook platforms.
•Valid First Aid and CPR- C with AED, Mental Health First Aid, ASIST, Mental Health First Aid, Naloxone, Trauma-Informed Practices (or willingness to complete it).
•Criminal Record Check is a condition of employment.
•Valid BC driver’s license and clean driver’s abstract.
•De-escalation training and indigenous cultural competency training are recommended.

Hours of Work and Considerations
Hours: Sunday to Wednesday, 8:00am to 4:30pm which includes an unpaid 30-minute meal break. Location: On location at the Marine Drive office in North Vancouver. Salary: $36-$38 per hour depending on experience. Benefits: 3 weeks of vacation, extended health, RRSP matching 

We are an equity employer and encourage applicants from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientation and genders and others who may contribute to our further diversification.

This posting does not list all of the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licences and certificates required of candidates.