Program Manager - Canadian Mental Heath Association

Jun 22, 2024
North Vancouver, British Columbia
Peer Assisted Care Team (PACT) Manager (35 hours/week)


Our vision: Mentally healthy people in a healthy society

We are seeking an experienced Manager to lead our community-led mobile crisis response team, PACT. 
This program is an alternative service model to the emergency services on the North Shore and attends mental health and substance use crisis calls 16 hours per day. The successful candidate will lead a team that dispatches from a central location to various locations in community to provide consent-based, non-judgmental support meeting individuals where they are at. They must have a strong understanding of the various barriers to access to the healthcare system, knowledge of community resources, and a perspective of cultural safety and humility. 

Reports to: Director of Operations

Direct reports: PACT Assistant Managers, Casual PACT staff

Key Duties and Responsibilities
  • Collaborates with BC Division and other PACT service providers across the province through working groups, meetings, evaluation etc. 
  • Promotes collaboration with other CMHA programs and services including but not limited to counselling, outreach etc. 
  • Works to meet or exceed program dispatch targets set in collaboration with BC Division and other service providers. 
  • Makes recommendations to Director of Operations on program policies and procedures.
  • Recruits, orients, trains, and retains a qualified team of Mental Health Professionals and Peers to operate the program. 
  • Ensures staff complete required training, adhere to program policies and procedures, and engage in accordance with CMHA values in their interactions with clients and their colleagues. 
  • Leads regular team meetings and actively participates in management and staff meetings.
  • Positively represents the program with community partners, clients, stakeholders, and rights holders. 
  • Oversees day-to-day operations (including effectively managing workflow and timelines pertaining to a variety of projects/tasks simultaneously, in various stages of completion).
  • Ensures that schedules, program documentation, statistics, client notes etc. are documented in accordance with CMHA policies and relevant privacy legislation. 
  • Provides recommendations and oversight of the operational budget.
Abilities and Values
  • Exceptional people leadership skills
  • Ability to demonstrate strong boundaries with clients and staff
  • Ability to model strong work life balance and create a healthy workplace for the team
  • Strong written and verbal communication skills. 
  • Natural team player, collaborator and solutions focused attitude 
  • Excellent interpersonal skills and ability to foster constructive relationships at all levels inside and outside the organization
  • Impeccable judgment with the ability to make timely and sound decision to mitigate risk
  • Demonstrated knowledge of the person and family-centered care, trauma-informed care, wellness model in mental illness, and psychosocial rehabilitation
  • Ability to speak Farsi or any other language than English is an asset
  • Values and recognizes diversity among First Nation, Inuit and Metis communities including differently abled and LGBTQ2S+ populations
  • Minimum undergraduate degree in counselling, social work, psychology or related field (Master’s preferred)
  • Minimum of five years people leadership experience
  • Experience working with people living with disabilities and/or multiple barriers including poverty, racism, trauma, non-dominant language, culture, sexuality or identified gender, and mental health or substance use challenges
  • Experience in the field of crisis de-escalation, mental health, substance use disorder, and Harm reduction
  • Must have experience with using Office 365 platform and Outlook platforms
  • Valid First Aid and CPR- C with AED Mental Health First Aid ASIST, Mental Health First Aid, Naloxone, Trauma-Informed Practices (or willingness to complete it)
  • Criminal Record Check is a condition of employment
  • Must be fully vaccinated against Covid-19 or able to provide a vaccination exemption from the Provincial Health Officer
  • Valid driver’s license 
  • De-escalation training and indigenous cultural competency training are recommended
Hours of Work and Considerations

Hours: Monday to Friday 9am-4:30pm which includes an unpaid 30-minute meal break. Occasional evening and weekend hours may be required.

Location: On location at the Marine Drive office, North Vancouver

Salary:  $40-$44 per hour depending on experience

Benefits: 3 weeks of vacation and comprehensive extended health and dental benefits, including Health Spending Account, RRSP.

We are an equity employer and encourage applicants from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientation and genders and others who may contribute to our further diversification.

This posting does not list all of the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licences and certificates required of candidates.

This job is from CharityVillage
How to Apply