Outreach Participant Support Worker - Squamish Helping Hands Society

May 11, 2024
Squamish, British Columbia

 To be successful in this role, this individual should be:

  • Highly organized and detail oriented.
  • Comfortable using and learning new technology systems as well as a demonstrated ability to use Microsoft Office (Word, Excel, Outlook) Hifis and database experience.
  • Able to keep calm and productive when pulled in many different directions.
  • Able to work with people with barriers, volunteers, community participants and a wide range of others.
  • Adaptable to a busy and ever-changing environment.
  • Both a self-starter and able to lead and work as part of a collaborative team.
  • Demonstrated in-depth working knowledge of community social service programs, resources, and services.
  • Experience with program planning, evaluation, development, and delivery.
  • Critical and analytical thinker.
  • Demonstrated ability to find innovative ways to resolve problems.
  • Demonstrated leadership abilities including strong supervisory, conflict resolution problem solving and team building skills.
  • Excellent written and oral communication skills.
  • Excellent interpersonal and public relations skills including the ability to form strong professional relationships.
  • Attitude and values which are compatible with the Vision, Mission, and Values of SHHS
  • Extensive knowledge of Harm Reduction and Housing First Model of operation.
  • This position plays a key role in promoting a culture of dignity, growth, inclusion and belonging within a positive, vibrant, and healthy workplace culture. 
  • Setting a strong example for those who they work with on shift, providing a professional considered approach to problem solving as they guide the events and tasks of their shifts.
  • Plans and supports the development of various programs of the Society under the direction of the Manager
  • Implements program activities and events
  • Forms program policies and procedures in consultation with the Manager
  • Monitors the day-to-day operation of the programs, ensuring the necessary staff, volunteers and equipment are in place, program guidelines are adhered to, and all requirements are met.
  • Evaluates programs in consultation with the manager.
  • Supervises staff by performing duties such as assigning work, providing feedback on performance, and participating in performance evaluations.
  • Leads and oversees the development and ongoing monitoring and review of client case plans.
  • Schedules program staff in accordance with staffing requirements ensuring breaks are facilitated.
  • Participates in the recruitment and selection of staff by supporting the interview process.
  • Orients and trains program staff and volunteers.
  • Monitors program expenditures and participates in preparing the program budget for submission to senior management.
  • Promotes public awareness of programs by performing duties such as producing promotional materials, attending community events and community meetings.
  • Maintains records and data related to programming and produces reports as required.
  • Oversees resident intake and placement, resident reviews, ensures complete and accurate records on residencies, and reports on housing program.
  • In collaboration with the Operations Director, ensures timely and complete critical incident reporting and supervises building safety.
  • Diploma in a related human/social service field
  • 2-3 years recent related experience
  • 1-year supervisory experience
  • Experience working with people with extensive barriers preferred
  • Experience working collaboratively with volunteers and co-workers
  • First Aid Certificate
  • Strong interpersonal skills
  • Effective communication and computer skills
  • Conflict Resolution Skills
This job is from CharityVillage
How to Apply