CharityVillage

 To be successful in this role, this individual should be:

• Highly organized and detail oriented.
• Comfortable using and learning new technology systems as well as a demonstrated ability to use Microsoft Office (Word, Excel, Outlook) Hifis and database experience.
• Able to keep calm and productive when pulled in many different directions.
• Able to work with people with barriers, volunteers, community participants and a wide range of others.
• Adaptable to a busy and ever-changing environment.
• Both a self-starter and able to lead and work as part of a collaborative team.
• Demonstrated in-depth working knowledge of community social service programs, resources, and services.
• Experience with program planning, evaluation, development, and delivery.
• Critical and analytical thinker.
• Demonstrated ability to find innovative ways to resolve problems.
• Demonstrated leadership abilities including strong supervisory, conflict resolution problem solving and team building skills.
• Excellent written and oral communication skills.
• Excellent interpersonal and public relations skills including the ability to form strong professional relationships.
• Attitude and values which are compatible with the Vision, Mission, and Values of SHHS
• Extensive knowledge of Harm Reduction and Housing First Model of operation.
• This position plays a key role in promoting a culture of dignity, growth, inclusion and belonging within a positive, vibrant, and healthy workplace culture. 
• Setting a strong example for those who they work with on shift, providing a professional considered approach to problem solving as they guide the events and tasks of their shifts.

• Plans and supports the development of various programs of the Society under the direction of the Manager
• Implements program activities and events
• Forms program policies and procedures in consultation with the Manager
• Monitors the day-to-day operation of the programs, ensuring the necessary staff, volunteers and equipment are in place, program guidelines are adhered to, and all requirements are met.
• Evaluates programs in consultation with the manager.
• Supervises staff by performing duties such as assigning work, providing feedback on performance, and participating in performance evaluations.
• Leads and oversees the development and ongoing monitoring and review of client case plans.
• Schedules program staff in accordance with staffing requirements ensuring breaks are facilitated.
• Participates in the recruitment and selection of staff by supporting the interview process.
• Orients and trains program staff and volunteers.
• Monitors program expenditures and participates in preparing the program budget for submission to senior management.
• Promotes public awareness of programs by performing duties such as producing promotional materials, attending community events and community meetings.
• Maintains records and data related to programming and produces reports as required.
• Oversees resident intake and placement, resident reviews, ensures complete and accurate records on residencies, and reports on housing program.
• In collaboration with the Operations Director, ensures timely and complete critical incident reporting and supervises building safety.

• Diploma in a related human/social service field
• 2-3 years recent related experience
• 1-year supervisory experience
• Experience working with people with extensive barriers preferred
• Experience working collaboratively with volunteers and co-workers
• First Aid Certificate
• Strong interpersonal skills
• Effective communication and computer skills
• Conflict Resolution Skills