CharityVillage

Operations Manager at Choice in Health Clinic

Do you enjoy supporting staff to excel in their roles? Is client-centered, non-profit healthcare important to you? If so, and if you are committed to reproductive health and justice, this job might be for you!

Position: Operations Manager 

Location: Toronto, ON (hybrid) 

Type: Permanent

Hours: 30 hours/week, four days/week, including two Saturdays a month 

Hiring Rate: $41-$45/ hour 

Deadline to apply: Friday, December 13th, 2024 at 5 pm.

About Us:

Choice in Health Clinic is a community-based non-profit abortion dedicated to providing compassionate, non-judgemental care. We are committed to reproductive justice and strive to uphold anti-oppressive, inclusive, and accessible practices. We are seeking an Operations Manager who shares our values and is excited to help lead our team in fostering a positive workplace culture and delivering high-quality services.

The Role:

As the Operations Manager, you will play a key role in coordinating, supervising, and continuously improving our clinic’s services. You will be responsible for supporting the counselling, administrative, and nursing teams, creating an environment where staff feel valued, empowered, and able to provide exceptional care. Your leadership will help guide the development of clinic operations, ensuring our services are client-centered, efficient, and aligned with our mission. This position reports to the Executive Director.

KEY RESPONSIBILITIES:

People & Culture

• Provide ongoing support, supervision, and management of counselling and nursing staff (regarding non-clinical tasks and responsibilities). 

• Support and manage a diverse team of counselling, administrative, and nursing staff, fostering a positive, inclusive workplace culture. 

• Execute training plans for new staff and conduct performance evaluations in consultation with the Executive Director and Quality Advisor. 

• Identify group and individual professional development needs, and plan for appropriate learning opportunities. 

• Coordinate the development and maintenance of training and orientation materials for counsellor and nurse positions. 

• Act as a preceptor and on-site contact for students and others seeking professional development opportunities (excluding physicians). 

• Work with the Executive Director to organize staff meetings. 

• Maintain personnel records and ensure confidentiality. 

• Prepare doctors’ monthly session schedule and after-hours schedule as needed. 

• Cover for and support the front desk in the absence of front desk staff, including admitting clients, relief staff, delivery personnel, and maintaining the clinic entrance and waiting area.

Operational Oversight

• Oversee scheduling of relief staff, permanent staff, and physicians. 

• Monitor the day-to-day implementation of the model of care. 

• Develop and coordinate the maintenance of procedural documents related to clinic operations. 

• Develop, implement, monitor, and evaluate services to meet client needs in conjunction with the Executive Director and Quality Advisor. 

• Ensure compliance with all regulatory and legal requirements related to clinic operations. 

• Ensure the security of clinic staff and clients by monitoring the use of security systems, Health and Safety protocols, and anti-choice activity, in collaboration with the Executive Director. 

• Attend to non-medical emergencies as they arise, in the absence of the Executive Director. 

• Act as contact person for the Board of Directors in the absence of the Permanent or Interim Executive Director. 

Technology and IT Support

• Act as the primary contact for technical issues related to key organizational information technologies, including the EMR system, Online Booking Software, Phone system, Clinic Website, and Payment system. 

• Evaluate the need for new technology and technical support to align with organizational objectives; make recommendations for service improvements and technology upgrades as needed. 

• Support the maintenance and updates of the clinic website.

QUALIFICATIONS:

• A post-secondary diploma or higher in a relevant discipline from a recognized university, or combination study and significant management experience in a related field. 

• Three to five years community program delivery experience with progressive responsibility in community setting, including supervisory experience; preferably in a social service or health care setting. 

• Experience or knowledge in brief counselling or sexual health education would be an asset. 

• Skilled in developing teams, supporting staff, and enhancing organizational culture, with demonstrated experience in human resource strategies. 

• Demonstrated progressive management style, leadership and decision-making and problem-solving skills.  

• Demonstrated understanding of equity issues and commitment to working within an anti-oppression framework.  

• Solid pro-choice philosophy, including a demonstrated commitment to people’s right to make choices in their lives, and the ability to support any person in their choice to have an abortion. 

• Experience in developing, implementing, monitoring and evaluating client-centered services.  

• Understanding of group processes and facilitation. 

• Excellent communication skills. 

• Strong IT skills / computer savvy 

What We Offer:

• 4-Day Work Week: Enjoy a balanced schedule with a standard 4-day work week. 

• Hybrid Position: Flexibility to work both in-office and remotely. 

• Comprehensive Employee Benefits: Access to a competitive benefits package, including health, dental, and vision coverage. 

• Paid Holiday Closure: One week of paid time off during the holiday season. 

• Generous Vacation and Sick Leave: Competitive vacation and sick time policies to support your well-being.