CharityVillage

Hope Story is a Christian charity helping vulnerable children around the world access health, education, and discipleship. Working in partnership with local, in-country churches, our work spans the Americas, Africa, and the Middle East.

YOUR MISSION is to support the smooth and efficient functioning of our Canada-based team.

Office Manager

The Office Manager is a highly detail-oriented and tech-savvy team player. You thrive on creating order, and on getting all the details right so that each member of the team can do their best work. You will act as our first point of contact with donors, and the hub of our mission-driven office team.

Data and Systems Administration (50%)

• Maintain filing, communication, and records management systems

• Receive and input donations

• Maintain data integrity of CRM database

• Reconcile CRM and general ledger both monthly & annually

Donor Relations (25%)

• Direct occasional phone and email inquiries

• Call donors for new credit card numbers/expiration dates and updated bank information, and follow-up with donors on lapsed or late contributions

• Disburse tax-deductible receipts

Office Collaboration/Integration (25%)

• Coordinate office activities and operations

• Maintain office policies and procedures

• Maintain office supplies and equipment

• Administrative support to Executive Director, senior staff

• Other duties as required

Qualifications

• 5+ years of experience in office management or a similar administrative role

• Strong organizational and time-management skills and ability to prioritize multiple and competing tasks efficiently

• Excellent written and verbal communication skills

• Understanding of accounting principles and financial management

• Proficiency with Microsoft Excel, Microsoft Teams, CRM software, Accounting software