Membership Services Coordinator - Sierra Club BC

May 25, 2024
Victoria, British Columbia


Full time | Annual salary $53,788-$61,884

Sierra Club of British Columbia Foundation (Sierra Club BC) is an environmental charity whose core mission is to advance climate justice and ecosystem protection by uplifting grassroots-led change. We are committed to engaging with and learning from diverse communities and knowledge systems. This is an opportunity to join a dynamic team implementing its strategic plan to create a brighter future for the lands, waters and all who call them home.

We offer a living wage and are committed to justice, equity, diversity and inclusion in both our hiring practices and work environment. We encourage women, people of Indigenous ancestry, people of colour, LGBTQIA2SP individuals and members of other diverse communities to apply for careers with our organization.

As the Membership Services Coordinator, you will play a crucial role in furthering our work to better protect the land and water. Reporting to the Manager of Donor Stewardship and Engagement, you will be responsible for processing donations, coordinating donor and supporter stewardship efforts, and providing excellent customer service to our members. Sierra Club BC is fortunate to work with thousands of members across British Columbia and the world. The Member Service Coordinator will nourish a dedicated support network for all that we do. This position offers the opportunity to work closely with a dedicated Development team with some collaborative work within the Finance department.

Sierra Club BC maintains a largely remote work environment with occasional in-person work at our office located in Victoria, B.C. Due to this hybrid nature, applicants based in the Victoria area will be prioritized.

Please note: We acknowledge the following list of responsibilities is extensive and may seem daunting for some potential candidates. We encourage applicants who, while not being able to handle all these responsibilities from day one, can demonstrate they have the potential to grow into all of them. We commit to creating an environment that will support such growth.
  • Enter all donations, grant payments and information into Salesforce (CRM database) from a variety of payment types (cash, cheque, third-party fundraising websites, etc).
  • Ensure effective reporting and tracking of activities in Salesforce to enhance relationships and increase likelihood of continued support.
  • Support a positive donor and supporter experience by responding to donor-related inquiries.
  • Identify creative opportunities to increase revenue and retention for monthly donors, new donors and mid-level donors.
  • Work closely with the Development team to secure engagement opportunities with donors to inform, inspire and elevate giving.
  • A minimum of two years direct experience in fundraising, donor relations, finance or administrative work.
  • Superb organizational, time management and analytical skills.
  • Highly detail oriented with a strong aptitude for accurate data entry.
  • Excellent communication skills, both written and verbal.
  • Ability to communicate effectively and persuasively with members and donors about environmental issues.
  • Ability to maintain confidentiality with sensitive information.
  • Experience with fundraising software, reports and databases. Experience with Salesforce and third-party fundraising apps like Canada Helps an asset.
  • High level of proficiency with Microsoft 365 programs.
  • Customer service-oriented mindset with a passion for engaging and building relationships with supporters.
  • Experience working in intercultural contexts and upholding JEDI (justice, equity, diversity and inclusion) principles.
  • This is a five days per week (37.5 hours) position, with a starting pay rate of $53,788-$61,884.
  • Annual increases within salary range; salary range subject to annual cost of living adjustments.
  • Initial four weeks of paid vacation, with scheduled increases to five weeks; additional week of paid time off while the office is closed over the winter holiday period.
  • Benefits package including health, vision, dental and other supports for wellness.
  • Personal and professional development opportunities are available. 
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