Member Services Officer for the Administrative and Professional Staff Association at SFU - Administrative and Professional Staff Administration at Simon Fraser University

Jul 05, 2024
Burnaby, British Columbia

APSA Job Opportunity for Member Services Officer

A continuing, full-time Member Services Officer position is available with the Administrative and Professional Staff Association (APSA). APSA represents over 1600 staff at Simon Fraser University on the terms and conditions of their employment. APSA is distinct from the University and is governed by the BC Societies Act.

The Member Services Officer position is responsible for managing professional development, events, and meeting planning logistics. This includes organizing meetings with participating parties, catering, sending invitations and tracking registration numbers, managing attendees’ lists, and managing financials.  

Working closely with the Senior Labour Relations Officer, the Member Services Officer meets with individual APSA members to ensure their terms and conditions of employment are being respected. The role provides information and advice to members regarding issues relevant to their terms and conditions of employment under the AD 10 policies and other SFU policies. It also assists in investigations, grievance meetings, and, if necessary, arbitration.
The Member Services Officer also supports and provides resources to the Board of Directors, committees, and the Executive Director. 

The Member Services Officer must maintain knowledge of relevant legislation, HR policies, and the AD 10 policies, which lay out the terms and conditions of employment for APSA members.

This position works closely with the APSA Executive Director, APSA volunteers, University administration, outside legal counsel, and consultants and requires a high level of confidentiality.

The position involves:

  • Provides support to the APSA board of directors, including preparing minutes, analyzing other collective agreements, and assisting in other labour relations matters.
  • Assisting with new member orientation presentations, whether continuing or temporary, on a monthly basis.
  • Organization, preparation and presentation of a variety of APSA events.
  • Provides advice and guidance to members with regard to grievances, collective bargaining and other labour relations issues
  • Response to inquiries regarding the interpretation and implementation of the APSA AD 10 policies.
  • Assisting the executive director and APSA’s legal counsel to prepare for arbitration hearings or other hearings
  • Preparing a variety of written summaries and reports.
  • Conducting labour research on various topics as needed for member advocacy or related matters

The successful applicant has a record of excellent performance in the duties of representing staff.


  • 3+ years of related experience, including extensive experience in collective bargaining and labour arbitration or an equivalent combination of training and experience. Experience can include volunteer experience.
  • a degree in a related discipline is preferred, as is work experience in a post-secondary or public sector environment

The salary range is $77,557 to $92,512, plus an excellent benefits package. The core work hours will be 9:00 a.m. to 4:30 p.m. in a hybrid work environment for the equivalent of 72 hours biweekly.

Closing Date: July 5, 2024

Send Application to:

Andrew Boden, Executive Director
AQ 5133
8888 University Drive
Burnaby, BC V5A 1S6
For email: Please attach a cover letter and resumé in one PDF.

Only those individuals selected for an interview will be contacted.

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