Manager, Systems -

May 26, 2024
Toronto, Ontario

Embark on a transformative journey with, where you will play a pivotal role in reshaping youth mental health across Canada. Our mission is to empower young individuals with community, knowledge, and tools to champion mental well-being. We envision a world where youth experience mental well-being, not distress. We stand poised and empowered for this crucial task, fortified by dedicated donors, a robust financial reserve, visionary leadership, and a high-performing team eager to drive change.

Focused on addressing the prevalent issue of mental health distress among youth, particularly those systematically excluded from mental health dialogue and action, we adapt programming to cater to diverse youth demographics and communities across Canada. Our approach centers on upstream prevention of mental distress and the promotion of mental well-being.

Ready to play a vital role in supporting the team that shapes the future of youth mental health in Canada? Join us in ensuring our dedicated staff is well-supported, enabling them to deliver on our mission with excellence for the benefit of the youth we serve!

Position: Manager, Systems

Reporting to: VP, Operations

About You:

  • 5+ years of experience in system operations, programs operations, process and improvement functions, or other relevant experience
  • Experience with Development of CRM processes with an emphasis on design in a not-for-profit charity space. 
  • Experience overseeing the set-up and management of systems such as Salesforce (CRM) and associated integration feeds.

Your Impact:

Reporting into the VP, Operations the Manager, Systems is responsible for building and overseeing systems, processes and procedures for This includes but is not limited to analyzing current systems and assets, recommending and implementing solutions and upgrades, and providing training.

Key Duties and Responsibilities:

  • Analyze organizational needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
  • Ensure technology components work together to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions.
  • Analyze processes, technologies, and vendors continually to find areas for improvement
  • Prepare cost-benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best possible service and value for business needs
  • Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
  • Monitor and ensure that the appropriate stakeholders are informed of and trained on new and existing systems, processes and procedures including changes and updates to these. 
  • Develop and execute disaster planning and maintain data backups
  • Understand organizational needs and/or gaps (e.g data management) and identify and build systems, processes and procedures to effectively support them in collaboration with the organization. 

Desired skills, competencies:

  • Experience coaching and managing people to success. 
  • Experience with/ commitment to applying equity, diversity, inclusion principles to work and workplace
  • Exceptional communicator, a critical thinker, and able to make well-informed, timely decisions.
  • Excellent problem-solving skills and ability to adjust strategic approaches as required.
  • Effective and collaborative team player; with a focus on building solid relationships and working collaboratively with internal and external stakeholders.
  • Exceptional organizational skills and high attention to detail.
  • Able to work independently and effectively within a team environment as well as both in-office and remotely.
  • A compassionate and empathetic approach to working with all those around you.
  • A passion for the mental health of youth across Canada

Other Considerations:

  • Salesforce Administrator Certification is an asset
  • Work proficiency in French is an asset

    What’s in it for you?

    • A full-time, permanent position starting at $65,000-$80,000 per annum
    • A competitive, comprehensive benefits package
    • Working for an organization that supports personal and professional development and that will invest in your growth
    • A flexible, trust-based culture: we offer uncapped sick days and flex hours
    • A fun, exciting environment filled with an amazing group of driven, talented people
    • In addition to vacation allowances, we offer a winter and summer office closure so that we can all recharge simultaneously
    • A chance to contribute to the growth of an aspirational, well-funded organization and make a significant impact on the mental health and well-being of young people across Canada

    How to apply:

    If you’re the person we’re looking for, apply with your cover letter and resume (PDF format preferred). We will be accepting applications on an ongoing basis, but we will consider them as they come in, so don’t delay! The successful candidate must be able to start by May 2024. 

    While the work involves supporting a network of youth in all provinces and territories, headquarters is located in downtown Toronto. This position is a hybrid/remote position. 

    At, we strongly believe that having a diverse team with various skills and abilities will inspire creativity and drive innovation in our organization. We are committed to building a team representative of different backgrounds and perspectives, and we encourage applications from all candidates who represent the full diversity of communities across Canada.

    Don’t meet every single requirement? Studies have shown that equity-deserving communities, including women, people of colour, people from the LGBTQ2S+ communities, and people with diverse abilities are less likely to apply to jobs unless they meet every qualification. At, we are dedicated to building a diverse, inclusive, authentic, and accountable workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply as you may be the ideal candidate we are looking for.

    Reasonable accommodations are available on request for candidates taking part in all aspects of the hiring process. Accommodation requests can be made by contacting

    Thanks for applying!

    This job is from CharityVillage
    How to Apply