CharityVillage

Job Title:              Manager of Brief Services and Intake  
Salary Range:      TBD
Competition #:     2024-15
Position:               Permanent Full-time position 35/week/1FTE         
Start Date:            August 2024
Location:              West Toronto Youth Hub (WTYH)/2010 Eglinton Ave West/Virtual

Yorktown Family Services provides a comprehensive range of mental health services for children, youth, young adults and families who are experiencing serious emotional/social/behavioural difficulties along with several gender-based violence initiatives. Yorktown is committed to ensuring that all programs produce effective and positive outcomes for clients through evaluation, research and the incorporation of evidence- based services and practices whenever possible. We are committed to inclusiveness and diversity at all levels of the organization.

Yorktown Family Services is looking for a highly skilled individual to manage our Brief Services Programs and Intake.

Primary Function
To manage all functions related to Brief Services and Intake, including a team of therapists.

Responsibilities

• Oversight of clinical decisions, operational flow, staffing, quality improvement, and client record keeping in all brief services programs, including; mental health walk-in clinics, virtual rapid access therapy, and Youth Wellness Hub Ontario (YWHO) brief services programming
• Oversight of operational flow, staffing, quality improvement, client record keeping within our Intake Function
• Direct supervision of a team of therapists
• Work cross-functionally with other supervisors and managers through our integrated care approach
• Ensure all legislative and accreditation standards are being practiced in all oversight of programming.
• Represent Yorktown at various network tables related to brief services and intake
• Complete regular file audits to ensure compliance with agency and accreditation standards
• Attend and support our internal evidence-based practice committee
• Participate and co-lead diversity, cultural competency, and equity related to therapeutic interventions and program design
• Develop protocols, and sustain current protocols related to crisis management to ensure staff and client safety
• Ensure intake processes and access to service are equitable and based on priority need.
• Ensure all screening tools related to intake and brief services are completed
• Monitor program participants that might present a harm to self or others and set-up case conferences as needed
• Lead community presentations
• Provide on-call services for a week every 6-8 weeks

Qualifications

• Minimum MSW, MACP, or equivalent
• Registered to a professional college; either College of Social Workers and Social Service Workers or College of Psychologists of Ontario
• Minimum of 3 years of direct supervisory experience in the area of infant, child, youth, and young adult mental health
• Has a strong understanding of Solution Focused Brief Therapy (SFBT), Cognitive Behaviour Therapy (CBT), Dialectical Behaviour Therapy (DBT) and Family Systems Therapy
• A good understanding of trauma in relation to community violence, systemic racism, domestic violence, and child mistreatment
• A strong understanding of how racism, systems of oppression, and social exclusion can lead to social isolation that may contribute to mental health problems
• A strong understanding of how the Priority Neighborhood Improvement (PNI) system works
• Enthusiasm and skill working to support change with a multi-challenged, diverse client population
• Excellent oral and written communication skills, including report and exceptional presentation skills
• Superb interpersonal and organizational skills
• Experience supervising in an Inter-disciplinary team setting
• Be able to set boundaries with workload and have a strong self-care network
• Has demonstrated the ability to manage sensitive information and develop communication strategies to message according to alignment with risk level or opportunity
• Is able to identify risk to people and the organization; and provide the appropriate risk mitigation strategies 
• Has a passion for an anti-oppressive/anti-racism approach along with working from a strength-based/empowerment approach
• Has demonstrated the ability to have transparent communication with colleagues. 
• Ability to work flexible hours, including evenings and weekends may be essential
• Vulnerable Sector Screening is required
• Access to a reliable vehicle is a definite asset

Reports to the Director of Mental Health
 
Yorktown Family Services is an equal opportunity employer, committed to diversity.

Please submit your resume and cover letter  by August 2, 2024.  Please quote “Competition 2024-15 and Job title, Manager of Brief Services and Intake in the subject line.

Yorktown values the diversity of people and communities and is committed to equity and inclusion.  As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities.

Yorktown Family Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.