CharityVillage

POSITION SUMMARY

The Housing Manager, under the supervision of the Programs Director, will provide oversight of St. Felix Centre’s housing programs. The Housing Manager will directly supervise the Assistant Manager, Community Development Facilitator, and Housing Support Staff to ensure that the programs meet resident needs and housing sector standards.

The Housing Manager will lead the planning and implementation of case management activities, ensure that goals and objectives of housing programs are met, and evaluate programs and services to make improvements on an ongoing basis.

RESPONSIBILITIES

• Build capacity and awareness of housing activities and programming;
• Manage, coach, motivate and train staff;
• Promote continuous learning and encourage innovation;
• Monitor and evaluate staff performance including scheduling, assigning, and reviewing work;
• Apply and interpret St. Felix Centre policies and collective agreement;
• Prepare, submit, and present reports and provide program recommendations;
• Manage department budgets and ensure accuracy of financial reporting;
• Prepare deliverables for funders as per service agreement requirements;
• Develop and implement assessment tools to ensure program effectiveness;
• Collaborate with community partners and other stakeholders to enhance services and referral pathways;
• Coordinate up-to-date licensing for housing facilities;
• Participate in housing sector networks;
• Participate in Landlord and Tenant Board processes;
• Support with conflict resolution and de-escalation;
• Consult with Program and Executive Directors prior to commencing an eviction process;
• Regularly brief and consult with the Director of Programs on all aspects of department progress;
• Provide administrative support to Director of Programs;
• Collaborate with the Operations Department to coordinate repairs and maintenance;
• Conduct audits of Health and Safety and IPAC (Infection Prevention and Control) process/policy compliance, PPE (Personal Protective Equipment) compliance procedures and share data with the Health and Safety Committee;
• Liaise with other department managers to perform rotational restriction reviews;
• Attend and participate in Program Management meetings;
• Facilitate housing team meetings;
• Be available for rotational on-call expectations;
• Identify barriers and provide suggestions to improve accessibility;
• Attend scheduled shifts;
• Other duties and responsibilities as requested.

The above responsibilities must be discharged in accordance with St. Felix Centre’s Policies, Mission Statement and Core Values.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Assistant Manager, Community Development Facilitator, Housing Staff, and other internal stakeholders

External: City staff, Housing providers, community partners, and other external stakeholders

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

Directly supervises the Assistant Manager, Community Development Facilitator, and housing staff.

Expert Technical Leadership Responsibilities: N/A

FINANCIAL AND MATERIALS MANAGEMENT:

• Managing departmental budget(s)
• Responsible for purchases up to $2000 or with approval from manager

WORKING CONDITIONS:

• Interaction with employees, management, and the public at large;
• Interaction with others under varying circumstances-including situations of a highly sensitive nature;
• Flexible hours, including nights, weekends, and holidays;
• High levels of trauma content and pressure;
• Ability to lift 50 as required;
• Exposure to infectious waste or illnesses;
• Risk of exposure to pests (lice, beg bugs, etc.);
• Exposure to external weather conditions;
• Pet friendly environments;
• Safety precautions due to proximity with hazardous materials and/or contagious diseases;
• Travel between locations and some scheduled overtime is associated with this position;
• Catholic, faith-based organization where people of all faiths are welcome.

QUALIFICATIONS

Education:

• Completion of Bachelor of Social Work or related degree from an accredited program
• CPR, First-Aid, CPI, Health and Safety or willingness to be trained

Experience:

• Minimum 1 year managing a team in a social service setting
• Minimum 3 years of experience working with people experiencing poverty and homelessness, substance use and mental illness
• Demonstrated experience managing a program budget
• Demonstrated experience developing social service programs, program assessment, and evaluation
• Ability to maintain and prepare documentation as per sector standards
• Experience with creating and maintaining partnerships with external agencies
• Lived experience will be considered an asset

Skills:

• Ability to communicate effectively (written and verbal);
• Ability to work through challenges and problem solve;
• Understanding of confidentiality and professional documentation;
• Understanding of anti-oppressive practice;
• Experience working in unionized environments;
• Ability to prioritize and manage conflicting demands;
• Demonstrated ability to navigate software such as electronic case management software, Microsoft Office,
• Google Suite, Zoom, WebEx, MS Teams etc.;
• Performance management, including coaching and motivating employees.

Capabilities:

• Project Management
• Client focused
• Proactive
• Self reflective
• Critical thinker
• Flexible
• Organized