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MANAGER, DIGITAL INFRASTRUCTURE
 
Hours: Full-time (37.5 hours/week)

Duration: Permanent

Location: Ottawa or Toronto – Hybrid

Salary: $105,596 per annum

Travel: Travel is required as part of the position

Deadline: Positing will remain will up until suitable candidate is identified. Please note that applications will be reviewed on an ongoing basis, you are encouraged to apply as soon as possible.

Amnesty International Canadian Section (English Speaking) also known as AICS(ES) is looking for a dynamic Manager, Digital Infrastructure who will be responsible for leading and overseeing the organization's ITS operations, systems architecture, and technology strategy implementation. This role ensures the secure, efficient, and innovative use of technology to support the organization's objectives. The manager supervises a team of IT professionals, manages vendor relationships, and collaborates cross-functionally with departments to align technology solutions with business needs.

The Manager of Digital Infrastructure will join Amnesty International Canada during an exciting time as the organization moves forward with its strategic plan. The Manager will work closely with colleagues across the section to contribute to improving processes, practices, systems and tools within the ITS department to ensure they are equitable, transparent, and efficient. In addition, they will support the implementation and roll-out of any new platforms, tools and ways of working that are aligned with our strategic priorities and our ongoing commitment to ARAO-DEI.
 
WHAT YOU’LL DO
 
Strategic Leadership, ITS Strategy, and Planning:

• Advise on and implement comprehensive ITS strategies that support organizational goals, ensuring alignment with business objectives and industry standards

• Identify opportunities for leveraging technology to improve efficiency and drive innovation.

• Serve as a key advisor to the Director of Finance & Operations and the senior leadership on ITS initiatives, trends, and innovations.

Governance and Policy Development:

• Working closely with the Director of Finance & Operations to establish and enforce ITS governance frameworks, policies, and standards to guide technology use and ensure compliance with industry regulations.

• Monitor and mitigate risks associated with IT operations and cybersecurity. 

Cybersecurity and Compliance Leadership:

• Develop and oversee a comprehensive cybersecurity strategy to protect organizational assets and data.

• Respond to and manage security incidents, ensuring timely resolution and preventive measures.

• Ensure compliance with relevant regulations, standards, and organizational policies.

Team Leadership and Development:

• Build, inspire, and lead a high-performing IT team, promoting a culture of excellence, innovation, and collaboration.

• Define team goals and performance metrics to achieve operational excellence.

• Oversee workforce planning, recruitment, and professional development for IT staff. 

Technology Infrastructure Management:

• Direct the design, implementation, and maintenance of strong IT systems, networks, and infrastructure to support current and future organizational needs.

• Ensure system reliability, scalability, disaster recovery preparedness, and integration across departments.

Project Portfolio Management:

• Oversee the planning and execution of large-scale IT projects, ensuring they meet objectives, budgets, and deadlines.

• Prioritize initiatives that align with organizational goals and deliver measurable impact.

Vendor and Partner Relationships:

• Build and maintain strategic partnerships with technology vendors and service providers with an equitable lens, including researching solutions, engaging with potential vendors and solution providers that value ARAO-DEI, making product recommendations, and initiating purchase agreements and statements of work.

• Negotiate contracts and oversee the procurement of IT products and services.

Budget and Resource Management:

• Oversee, develop and manage the ITS department budget, ensuring responsible allocation of resources.

• Identify cost-saving opportunities without compromising system performance while maintaining operational efficiency.

Data and Information Management:

• Oversee enterprise-wide data management, ensuring data integrity, accessibility, and security.

• Leverage analytics and data insights to inform organizational decision-making.

Development and Training:

• Foster a culture of continuous learning and adaptability within the ITS team and across the organization.

Continuous Improvement and Innovation:

• Stay informed and evaluate emerging technologies and trends to identify opportunities for process improvement and competitive advantage.

• Proactively identify and implement improvements to processes, systems, and tools.

Cross-Functional Collaboration:

• Partner with other departments to understand their needs and deliver tailored IT solutions.

• Facilitate effective communication between IT and business units to ensure alignment and stakeholder satisfaction.

Other duties as assigned

WHAT WE’RE LOOKING FOR IN A CANDIDATE

Amnesty International Canada is seeking an individual who can contribute to the diversity of Amnesty’s workforce and its inclusive, anti-racist and anti-oppressive practices. The successful candidate will have a deep and abiding commitment to tackling systemic issues affecting historically marginalized employees and communities with a specific lens of anti-racism, feminism, intersectionality, and accessibility to external and internal work. This includes an ability to support in building an environment that reflects Amnesty International Canada’s promotion of a culture of respect, equity, and fairness. 
 
MINIMUM QUALIFICATIONS:
 
Educational Background and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; Master’s degree preferred with a focus on IT, or a related field.

• Minimum of 8-10 years of progressive experience in IT leadership roles, preferably in the non-profit sector, with proven expertise in implementing technology strategy and managing operations.

• Demonstrated success in leading complex IT projects and cross-functional teams.

• Experience managing large-scale IT projects, ensuring timely delivery within budget.

• Experience in managing digital solutions for Fundraising and Mobilization is considered a strong asset.

• Track record of driving digital transformation and leveraging technology to achieve competitive advantages.

Knowledge/Skills:

• Strong financial acumen with expertise in developing and overseeing IT budgets.

• Exceptional strategic thinking and decision-making skills to align IT initiatives with organizational goals.

• Strong leadership and team management skills to coordinate IT staff and projects with a proven ability to inspire, lead, and develop high-performing teams.

• In-depth knowledge of IT systems, networks, infrastructure, and enterprise software.

• Strong understanding of cybersecurity principles, data governance, and emerging technologies.

• Familiarity with industry best practices, standards, and compliance requirements, such as PIPEDA, ITSG-33, ISO.

• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

• Strong interpersonal skills to build relationships with senior leadership, team members, and external partners.

Competencies/Personal Attributes:

• Adaptability in navigating changing priorities and business needs.

• Analytical mindset with the ability to identify challenges, develop innovative solutions, and implement them effectively.

• Proven commitment to ongoing education and staying updated with the latest IT trends and technologies.

• Proven ability to work successfully with a diverse population and in applying anti- racism, anti-oppression, diversity, equity, and inclusion principles

• Proven commitment to self-development in the principles of anti-racism, anti- oppression, diversity, equity and inclusion

• Proven ability to apply an intersectional lens to your work to achieve anti- oppression in practice

• Passion for Amnesty International’s mission in the protection and promotion of human rights for all people

 DESIRED QUALIFICATIONS:

• Relevant certifications, such as PMP or ITIL, are highly desirable. 

WHY WORK FOR AMNESTY INTERNATIONAL CANADA?

ABOUT US

Amnesty International is a movement of 10 million ordinary people in more than 150 countries who come together to achieve extraordinary results in defending and promoting human rights. We get discriminatory laws changed and prisoners of conscience released. We’ve helped stop torture, commute death sentences and worked to end violence against women. We are in solidarity with Indigenous peoples demanding that their rights be respected.
 
OUR COMMITMENT TO ANTI-RACISM, ANTI-OPPRESSION, DIVERSITY, EQUITY & INCLUSION (ARAO-DEI)

Amnesty International Canada is committed to employment equity, actively seeks diversity in the workplace, and welcomes and encourages applications from members of equity seeking groups including women, transgender, non-binary, and LGBTI individuals; First Nations, Metis, and Inuit individuals, persons with disabilities, and members of racialized and marginalized groups. We believe our work is stronger when it benefits from the experience, knowledge and wisdom of people who have faced systemic barriers, and encourage applications from qualified candidates who have lived experience as a member of historically underrepresented communities. 
AIC values qualified diverse candidates who bring skills that contribute to our anti-racist and anti-oppression transformational journey. At AIC, employees are expected to contribute to an inclusive environment and bring the knowledge, experience, and ability to incorporate anti-racism, anti-oppression, intersectionality, gender mainstreaming, inclusion, and accessibility practices to external and internal work and to all interpersonal interactions. Click to learn more about our Equity Journey.
 
WHAT WE OFFER

At Amnesty International Canada, we are passionate about what we do, and we are proud of our achievements as a movement. To compensate our employees for the critical work they undertake, we reward them with an attractive, sector competitive salary and benefits package plus the opportunity to develop professionally.
 
If you are talented, passionate about human rights and want to use your skills, knowledge, and experience to change the world, we encourage you to join us.

APPLICATION PROCESS

Together with your resume, please forward a 1-page cover letter (250 words maximum) that includes your responses to the following questions: 

1. How do you relate to Amnesty International Canada’s mission?

2. How would your skills and experiences (personal and professional) translate into success in a digital infrastructure portfolio?

3. What does a commitment to ARAO and DEI mean or look like to you?

Applications must be submitted electronically through out Work With Us careers page.

We thank everyone for their expression of interest-and truly appreciative of the time individuals put into applying-but with the limitation of time only those selected for an interview will be contacted. Amnesty International Canada is committed to providing an inclusive and barrier free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process.