CharityVillage

Competition: (2024-435-CC): Living Standards Coordinator (2024-435-CC)

Employment Type: Permanent Full-Time, Bargaining Unit (1 Vacancy)

Work Hours: 35 hours/week: Monday – Friday 9 am – 5 pm

Work Setting: Exclusively Onsite, 650 Queen St E, Toronto, Ontario

Salary: External Rate: F7 - $48,214.75
              Internal Rate: F8 - $49,198.73

Application Deadline: November 18, 2024, by 11:59 pm

Program Overview - Community Supports and Outreach (CSO)
The WoodGreen Community Supports and Outreach program serves clients 18 years old and older with mental health challenges and addictions who have experienced homelessness. This holistic program also offers community case management supports, community development with recreational programming, and hoarding and pest management. The clients live in four WoodGreen owned small-scale apartment buildings, as well as scattered independent units throughout the City of Toronto. 

What You Will Do

• Conduct tenant needs assessments and create care plans for individuals who have current or past hoarding tendencies and /or limitations for unit maintenance. Engage tenant in identifying any issues/problem areas inside the unit for creating a healthy living environment.  
• Encourage and support tenant engagement in the ongoing management of their unit to achieve positive outcomes related to decluttering, garbage removal and preparation for pest treatments. Collaborate with Housing team and external contracts for the disposal of items.
• Coach and educate tenants on their responsibilities as per the signed tenancy agreement with WoodGreen. Work with tenants to ensure a clear understanding of housing concerns as related to fire safety with hoarding and participation in pest control treatments.
• Identify resources and develop collaborative plans with tenants in respect to issues of hoarding behaviour. 
• Work with and educate tenants to understand the relevance of pest control management and support tenants to properly prepare units for pest control treatments.
• Ensure tenant ownership and empowerment through processes of decluttering units.
• Adapt and evaluate decluttering plans and programs on a regular basis while working with tenants to meet changing needs.
• Collaborate with support teams, Supervisor/Manager, and housing staff to plan and facilitate appropriate pest control treatments.
• Help tenants to set and achieve realistic goals with respect to bringing their units to an acceptable safety standard.   Help tenants to achieve set goals through supportive means such as encouragement, coaching, psycho-socio education, and de-escalation.
• Attend Hoarding Network and other community-related meetings to network and keep up to date on best practices for hoarding supports and follow up for behavioral issues that impede progress. 
• Liaise with Supervisor, Manager, and support staff team to coordinate information sessions for tenant communities and ‘one-to-one’ to coaching on de-cluttering and maintaining healthy living environments. 
• Provide crisis intervention and conflict resolution with residents when required.
• Monitor and review tenant needs and community issues and communicate the information to the Supervisor of Housing Supports and/or Manager.

General Responsibilities

• Carry out administrative procedures and maintain appropriate records with respect to pest-control treatments and interventions.
• Uphold confidentiality policies regarding tenant information.
• Prepare statistical and narrative reports/updates of the interventions for the Manager.
• Prepare statistical and narrative reports and updates of the interventions for the Supervisor or Manager.
• Responsible for upgrading training and education as directed by WoodGreen Community Services to fulfill the responsibilities of the job.
• Ensure the anti-racism objectives and principles of the organization are achieved within the program.
• Responsible for representing the unit on internal staff committees as directed by the Supervisor, Housing Support.
• Participate in regular supervisory sessions with the Supervisor, Housing Support. Participate in regular staff and unit meetings within the unit. 
• Perform other related duties as required

What You Bring to the Team

• Post-Secondary Degree in Social Work or related field; or Diploma in Social Services with several years of related experience.
• Minimum 2-3 years direct experience in social services working with individuals who have history of homelessness, low income, addictions and mental health challenges
• Comprehensive knowledge of pest concerns, pest control procedures and solutions
• Comprehensive knowledge of best practices for hoarding support and follow up
• Demonstrated interpersonal and team work skills; ability to work cooperatively with team members
• Self-motivated with the ability to problem solve individually, and as part of a group
• Positive and goal-oriented; understands that the change process is both labour and emotionally intensive.
• Understand resistive behaviour and apply relevant strategies to move forward
• Demonstrated knowledge, understanding and experience with working with individuals who may have experienced violence, addictions, abuse and /or homelessness.
•  Demonstrated cultural competency with the ability to communicate and engage with individuals from diverse ethnocultural backgrounds and levels of abilities.
• Demonstrated knowledge & experience with needs assessments and coordinating services and implementation. 
• Excellent oral, and written communication and documentation skills
• Strong ability to work collaboratively in a team environment or individually, to multi-task, organize and prioritize efficiently
• Demonstrated knowledge of client-centred, anti-racist, and anti-oppressive frameworks
• Demonstrated experience in crisis response and intervention, de-escalation, advocacy and negotiation skills.
• Comfortable working in an environment in which clients may be angry and exhibit anti-social behaviours.
• Applied computer skills (MS word, Microsoft Office 365 /Teams, Excel).
•  Experience with Pirouette database is an asset.
• A second language is an asset.
• Must be able to lift up to 20 pounds.
• Able to work in settings which are crowded and may include secondhand smoke and/or unpleasant odours.
• Due to WoodGreen’s multi-site locations, we reserve the right to relocate the incumbent to another site, in the same position performing the same duties, as may be dictated by program needs. Reasonable notice of such site relocation will be given.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.