CharityVillage

EMPLOYMENT COUNSELLOR/MANAGER 

Full time Permanent Position 

Times Change Women’s Employment Service is a non-profit community agency providing employment services, educational counselling, and digital skills training for women. We are seeking an experienced Employment Counsellor /Manager to join our team. 

As an Employment Counsellor/Manager, the candidate will provide case management, one-on-one counselling, and group facilitation to diverse client groups facing multiple barriers to employment. They will be responsible for delivering all aspects of Employment Ontario’s Integrated Employment Services (IES), ensuring clients receive the necessary support to achieve sustainable employment. Success in this role is measured through meeting contractual deliverables, including individual and team Key Performance Indicators (KPIs) and Performance Based Funding (PBF) targets.

The candidate will also be a Collective member with management responsibilities. Times Change is a single-layer organization where the roles and responsibilities of management are carried out by Collective staff. In understanding this, we are looking for a candidate who brings strong knowledge, understanding and experience from the non-profit sector. We are specifically looking for an individual with exceptional leadership skills with a strong understanding of funders, such as Employment Ontario, and the Integrated Employment Services (IES) Model.  

As an agency providing front line service to women, only those who are qualified and identify as women will be considered (reference: Section 24 (1) (a), Special Employment, Ontario Human Rights Code) 

Responsibilities: 

As an Employment Counsellor 

• Perform case management, including assessment, goal setting and the development of tailored Employment Action Plans (EAP), ongoing interventions, referrals to internal and external programs, and follow-ups 

• Conduct intake and needs assessment using Common Assessment Tool (CAT) tool to evaluate clients’ employment-related strengths, needs, skills, and goals 

• Provide individual or group-based employment counselling to assist clients with job search (e.g. development and critique of resumes, cover letters and LinkedIn profiles, interview coaching, and networking) and career decision making 

• Prepare and facilitate job search and employability workshops, and information sessions  

• Facilitate clients’ transition into sustainable employment, addressing barriers to job retention and meeting Performance Based Funding (PBF) milestones  

• Keep accurate client statistical records, including entering client case management information into EOIS-CaMS and FutureFit AI (FFAI) systems 

• Maintain accountability for monthly individual intake and employed targets 

• Develop service plans that demonstrate the coordination of appropriate interventions to support employment goals; apply a variety of counselling techniques 

• Help remove temporary barriers to employment by providing appropriate referrals, arranging financial supports, and engaging with employers on behalf of clients as needed 

• Work collaboratively as a team with Job Developers and Retention Specialists to ensure effective case management and achieve positive outcomes for clients 

As a Manager: 

• As part of the Collective management team, take an active role in decision making, funding/fundraising activities, supervision of staff, participating in agency committees, and sharing responsibility for the day-to-day management of the agency including regular attendance at Collective meetings  

• Representing Times Change in external committees and community events  

Qualifications 

Required: 

• Post-secondary education in a related field, or equivalent experience  

• Management/leadership experience including an active role in decision-making, supervising staff/volunteers and performing other management responsibilities, as well as the ability to self-manage  

• Experience in client case management, career and job search counselling, with both groups and individuals: minimum three (3) years 

• Experience working in an Employment Ontario service delivery Environment and familiarity with the Integrated Employment Services (IES) 

• A deep understanding of personal and societal barriers to employment, especially in women, and the willingness and ability to work with clients towards overcoming these barriers and getting and keeping a job 

• Strong commitment to, and understanding of exceptional customer service and responsiveness towards both clients and the rest of the team 

• Strong workshop facilitation (in person and virtually), one-on-one counselling, communication, and interpersonal skills 

• Solid knowledge of current employment and labour market trends, including resume writing, interviewing, networking, and job search   

• Ability to compile and maintain statistics and meet monthly Employment Ontario targets 

• Equipped to work in a hybrid manner (i.e. remotely and in-person); adequate internet capabilities 

• Knowledge of online communication platforms, techniques, and tools (e.g. Zoom, OneDrive), social media such as LinkedIn, with an aptitude and willingness to learn and work with new technologies 

• Intermediate to advanced knowledge of Microsoft Office Suite 

• Familiarity with the Common Assessment Tool (CAT), EOIS-CaMS, and FutureFit AI (FFAI) systems is considered an asset. 

• Knowledge and/or connections with community resources and supports. 

• Comfortable speaking with employers to understand their needs/ perspective while advocating for clients 

• Strong administrative and communication skills, detail-oriented, and well-organized  

• Sensitivity to issues of diversity and a keen awareness of issues facing women 

• Police Check  

Preferred: 

• More than five (5) years employment counselling experience and three (3) years of management experience 

• Experience within Employment Ontario’s Integrated Employment Services (IES) Model and strong knowledge of IES Guidelines  

• Knowledge of a Collective structure is an asset   

Hours: 35 hours per week   

Pay: $34.26 per hour plus extended health benefits 

Start Date: August 5, 2025 

This is a full-time, permanent and unionized position. Following a 6-month probation period, we offer RRSP savings, a defined benefit pension plan, and a generous extended health benefit package.