CharityVillage

Employment Hamilton (EH) has been delivering employment and training services to clients and employers since 1972. Funded by Employment Ontario / Fedcap Canada, EH offers Employment Counselling, Better Jobs Ontario and a Resource and Information Centre. 

EH prides itself on providing superior service in a welcoming environment that promotes integrity and respect. We are looking for an outgoing individual who enjoys working with a diverse clientele; a team player who is eager to learn, who is a skilled listener and excels in written and verbal communication.

Responsibilities include:

• Meeting and working with a diverse clientele to establish and implement Employment Action Plans based on effective assessments that reflect the needs of each client and addresses any barriers to employment

• Creating effective resumes; assisting with realistic goal setting; advising on job search techniques; preparing clients for interview opportunities; assisting with apprenticeship pursuits and assessing for training programs

• Maintaining accurate documentation of an ongoing caseload in the database systems

• Utilizing superior writing / proofreading abilities to create a variety of documents including resumes and letters

• Applying and continually enhancing knowledge of the Hamilton Labour Market, trends, tools, resources, programs and opportunities

• Liaising with community partners / agencies and accessing resources to assist with successful outcomes ensuring current knowledge of all resources is maintained

• Problem solving job placements, including at the client’s workplace to ensure a successful outcome

• Maintaining an up-to-date caseload of job seekers meeting all expectations for progress and contact activity

• Motivating and supporting job seekers through making linkages to other supports as required based on individual circumstances

• Marketing clients to employers, meeting with employers to provide services / tools / resources and placement monitoring 

• Completing all data entry and other documentation in a timely manner

• Communicating, in a team setting, opportunities, ideas and information to assist with the successful outcomes of all clients and goals of the organization

• Employment Counsellor role may involve some workshop facilitation

 Qualifications

While experience in employment counselling is an asset, this an entry-level opportunity, with training for the right candidate with the following qualifications:

• The ability to successfully and professionally carry out the responsibilities listed above

• Resourceful, organized and outgoing with a sincere interest in helping others

• Excellent client service skills to successfully support, market and motivate clients

• Effective verbal and written communication skills; Ability to clearly document and accurately maintain all records and data management systems

• Familiarity with the Hamilton area; labour market and community resources

• Demonstrated ability to use excellent judgment, establish rapport and communicate effectively with a diverse clientele

• Proficiency in Windows, Word, Outlook, (Excel is an asset), Internet resourcing with excellent keyboarding skills

• Enthusiastic team player with strong time management skills

• Creative and adaptable, with the ability to learn and apply new skills quickly; a commitment to ongoing development

• Knowledge / ability to complete assessments and effective employment action plan development

• Ability to very occasionally work outside of our usual office hours as required with notice

• A second language is an asset