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Employer Services Consultant - The Career Foundation

Jul 12, 2024
Old Toronto, Ontario
Program & Role Description: Conveniently located in Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, and much more. Employers that share our commitment to community hiring can also receive a range of services, including direct access to job seekers of diverse backgrounds and skills, support with coordinating and hosting community hiring events to meet our job seeker clients, advice on how to best coach and work with their new hires to help achieve job retention, and more.

As an Employer Services Consultant, you would be an essential team member responsible for establishing and maintaining relationships with employers in multiple sectors interested in hiring our job seeker clients and accessing the other services we have available. You would also work directly with our job seeker clients, including an assigned caseload, to provide job coaching and job development support, including direct connections to employment opportunities developed through relationship building with employers, among other essential duties. 
  • Position type: Full-time (37.5 hours per week) one-year contract with strong potential to lead to permanent 
  • Locations available: Central Toronto (Yonge St. and St. Clair Ave. E)  
  • Hybrid-remote schedule and on-site work requirement: These opportunities are currently structured under a hybrid-remote work schedule comprised of regular on-site work, frequent local travel within the communities served to perform essential job functions, and work-from-home days on rotation. Successful candidates must be willing to work on-site from the office regularly each week and possess a valid Ontario G driver’s licence and reliable vehicle to perform essential job functions that require frequent local travel. The Career Foundation’s hybrid-remote schedule is based on performance and operational needs and is contingent on possessing a private work-from-home space with reliable, high-speed internet. The option to work full-time from the office is also available if preferred. Company laptop, cell phone, and other equipment provided.
  • Reporting to:  Area Manager, Employment and Placement Services
Responsibilities include:

Employer Outreach, Relationship Building, and Workforce Development
  • Contacts employers in various industries to promote The Career Foundation's work in the community and find suitable employment opportunities for job seeker clients.
  • Consistently monitors and tracks own success rates to achieve individual targets that contribute to the team achieving its overall objectives.
  • Works with employers to facilitate recruitment initiatives, including introducing them to clients looking for work and ensuring quality of work placements by appropriately matching candidates' skills with job requirements. 
  • Conducts on-site visits at employer locations to ensure suitable and safe workplace environments.
  • Negotiates and administers placement, incentive, and other agreements with employers, including wage subsidies that are available to offset their costs. 
  • Administers and monitors on-the-job training plans and conducts appropriate follow-ups and interventions with employers when needed to ensure that all expectations are met.
  • Plans, organizes, and hosts job fairs, hiring events, and information sessions.
  • Works with fellow team members to plan, execute, and continuously monitor effective outreach plans to recruit new clients and maintain up-to-date records of outreach efforts conducted. 
  • Attends community events to network and promote The Career Foundation's services. 
  • Maintains accurate and up-to-date records in online data management systems.   
  • Other related duties as assigned. 
Job Coaching and Retention Support
  • Completes individualized needs assessments for job seeker clients to establish their eligibility for services and pre-employment needs.
  • Places clients into meaningful employment opportunities by matching them with job leads created through effective employer relationships as well as advertised job vacancies suitable for their experience, skills, and interests.
  • Provides coaching to job seeker clients, including cold calling employers and other strategies to support them with achieving successful employment outcomes. 
  • Conducts timely follow-ups with job seeker clients throughout their job search efforts, and provides repeat, one-on-one job coaching sessions, as needed, to review goals, address barriers, and ensure job seeker clients are making progress toward goals. 
  • Provides job seekers with information about expectations in the workplace and other topics that help strengthen their potential to find and retain employment.       
  • Serves as a resource to employed clients and employer partners to mediate issues if they arise and provides other supports that lead to job retention
  • Supports clients' job retention goals by monitoring their progress on the job and providing post-employment advice and support as needed. 
  • Maintains accurate and up-to-date records in online data management systems.
  • Other related duties as assigned. 
Qualifications/ Skills Required:
  • A post-secondary degree in human services, business, or a related field relevant to the position is highly preferred, or an equivalent combination of education and experience is required. 
  • A minimum of 2 years' direct experience in job development, job coaching, business development and/or recruitment, or other experience directly transferrable to the position's responsibilities is required. 
  • Must be willing to work on-site from the office consistently each week and possess a valid Ontario G driver's licence and vehicle to perform essential job functions that require frequent local travel within the communities served.
  • Proven track record in a results-driven environment with experience meeting targets.
  • Previous experience with community outreach, developing relationships with employers, and/or familiarity with Employment Ontario programming is considered a strong asset. Candidates who meet all the above qualifications and possess an existing network of employers that could be relied upon to provide employment opportunities for job seeker clients will be prioritized. 
  • Knowledge of current labour market trends, job search techniques and employment research methods considered an asset. 
  • Excellent verbal and written English communication skills to clearly communicate information. Fluency in a second language considered an asset. 
  • A professional and courteous approach to client service with a high level of respect for the diversity of the people served.
  • Exceptional customer service skills and ability to uphold the organization's core values.
  • Strong organizational and time management skills with flexibility to multitask to handle evolving priorities.
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), as well as Outlook 365 applications, including MS Teams and SharePoint. Must possess aptitude and willingness to learn and work with new online systems and technologies. 
  • High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment. 
  • Willingness and flexibility to occasionally work outside regular business hours when needed to meet objectives.
  • Strong work ethic with a positive and client-centered approach to work.  
This job is from CharityVillage