Employer Liaison and Job Coach - YMCA

Jul 09, 2024
Owen Sound, Ontario

Position Title: Employer Liaison and Job Coach

Department: Employment

Worksite Location: Hanover, ON and Owen Sound, ON (with regular travel through Grey-Bruce counties)

Position Type: Permanent full-time Category: #1

Hours: 37.5 hours per week

Shifts: Days; Monday – Friday

Salary: $26.18 - $29.76 per hour. Wages commensurate with qualifications and experience. (benefits available to permanent full-time only)

Start Date: As soon as possible

Application Deadline: May 21, 2024

Application Process: Email resume, cover letter and YMCA Employment/Volunteer Application Form to:
Manager of Client Services at

Only candidates selected for an interview will be contacted.

The Opportunity:

We are looking for an individual who is knowledgeable about the local, regional, provincial and, to some extent, the national labour market and the forces which impact upon it. Employer Liaisons are specialists in the tools required to uncover hidden job market opportunities and develops jobs for the mutual benefit of the employer and job seeker. Employer Liaisons facilitate and administer the placement of clients. This is a position is based on a high level of attention to detail. The Employer Liaison works closely with employers and Employment Engagement Specialists to match assisted clients with sustainable jobs and other employment-related capacities within the labour market. This position is the “face of the Y” with high community visibility; strict adherence to the YMCA’s values is imperative. The Employer Liaison obtains optimum placement results while maintaining YMCA values.


  • Work with Case Managers and Resource & Information staff to determine possible job placements and other employment-related opportunity matches, that address a client’s abilities, transferable skills, and skill limits.
  • Help to dispel myths or misunderstandings to employers when promoting programs and clients.
  • Market YMCA programs and clients directly to employers using a structured marketing approach (prospecting, needs analysis, selling, follow-up).
  • Work with employers to place, match and job coach clients which could include job carving for customized employment needs.
  • Assess workplace environments and employers to determine overall suitability for client placement, related opportunities, and assess basic workplace safety standards are met.
  • Assist employers to develop training plans and detailed retention plans for clients.
  • Monitor client on-the-job progress and provide appropriate interventions.
  • Coach employers and clients to help ensure job retention and successful outcomes.
  • Identify required financial supports for Client to remove barriers to employment.
  • Understand the Performance Management Model and the Service Quality Standard and its composition, and actively work with the employment team to attain, maintain, and exceed that standard.
  • Liaise with the Employment Engagement Specialists to implement and make available identified community partner resourcing for clients with identified barriers.
  • Local point of contact for employers. Builds relationships to understand employer business needs and markets Employment Services employer programs.
  • Support employer recruitment efforts and participate in Employment Services employer programs.
  • Provide access to financial supports available through employer programs, assisting with paperwork, monitoring, and flow of funds.
  • Actively participate in business community events to foster and maintain high visibility for the Employment Service and its services.
  • Develop and maintain knowledge about local employers, their business, and what they look for in new employees.
  • Develop and facilitate workshops and information sessions for the employer community.
  • Identify and develop new opportunities to promote the YMCA Employment Service to employers, clients, and the broader community.
  • Provide information and training to employers to meet identified training needs.
  • Provide targeted and customized job coaching that provides support for the placement needs and employer identified issues.
  • Maintain client and employer files to YMCA standards and maintains statistical records as required.
  • Liaise with Employer Liaisons from other agencies in the area to foster cooperative relationships and discuss best practices.
  • Participate regularly in regional Employer Support committee meetings to represent local community employer needs and share on the ground labour market information.
  • Adherence to all provincial and federal legislation relevant to job description.
  • Other duties as assigned.

We are building a community where everyone can reach their full potential; including you! Join the YMCA and become part of a global movement that:

  • Values diversity.
  • Sees the potential in everyone.
  • Has been helping people grow in spirit, mind, and body for 175 years.

Help Build a Stronger Community and Better World:

This is the opportunity for you if you have a:

  • Genuine desire to help others take the first steps towards lasting health.
  • Welcoming spirit and are ready to invite people to join the YMCA.
  • Positive outlook that contributes to a YMCA community that people want to keep coming back to.
  • Willingness to learn about the YMCA standards of service and to deliver exceptional YMCA member experiences.
  • Availability to work flexible hours including evenings, opening shifts, and/or weekends.
  • Fundamental belief that it takes a team effort to put YMCA members at the centre of all we do.

Just Some of the Benefits of Working at the YMCA…

  • Comprehensive and ongoing training.
  • Free YMCA membership.
  • Great long term and upward career opportunities.
  • Flexible work schedules.
  • Medical, dental, and pension benefits (based on #hrs)
  • Working with fun, passionate and dependable co-workers.

The YMCA’s Commitment to Trust and Safety:

As part a of trusted charitable organization, you can expect to receive excellent service and safety training throughout your YMCA career. As the first step in your journey, you will be required to:

  • Confirm you are minimum 18 years of age.
  • Confirm you are legally entitled to work in Canada.
  • Provide a current and satisfactory Criminal Reference Check / Vulnerable Sector Search issued no later than ninety (90) days preceding your start date.
  • Provide 3 professional references.
  • Demonstrate your sincere interest in employment services by confirming:2 years’ successful experience in job development or sales/marketing.
  • Experience using Motivational Interviewing techniques.
  • Experience coaching individuals in a human services setting.
  • Demonstrated experience and knowledge working with diverse groups and youth at risk.
  • Familiarity with Bridges out of Poverty Framework (an asset).
  • Proficiency with CaMS (Case Management Solution) or other system which supports the delivery of client and employer information (an asset)
  • Proficient with MS Office suite including Outlook, Word, PowerPoint, Access and Excel.
  • Excellent communication skills, including in negotiation and presentation skills.
  • Detail oriented with high expectations ensuring quality service provision, documentation and confidentiality.
  • Understanding the local, regional, provincial and to some extent, national labour market.
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non
  • visible dimensions of diversity.
  • Confirming valid Class G Driver’s License; able to travel throughout Grey and Bruce
  • Counties; must have own vehicle.
  • Accessible after hours for crisis support specifically related to retention

The YMCA’s Commitment to Diversity, Inclusion and Equality:

The YMCA of Owen Sound Grey Bruce values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

Job Types: Full-time, Permanent

Pay: $26.18-$29.76 per hour


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program


  • Day shift
  • Monday to Friday

Work Location: On the road

This job is from CharityVillage
How to Apply