CharityVillage

At The Princess Margaret Cancer Foundation, our mission is to create a world free from the fear of cancer. Cancer remains the number one cause of death for Canadians and our top priority is to accelerate cancer research and care. 

Our role is to garner support for Princess Margaret Cancer Centre, one of the world’s leading cancer research and treatment centres, through philanthropy, fundraising events, and our world-renowned lottery program. The work we accomplish drives groundbreaking research, relentless innovation, and a deep commitment to improving the lives of cancer patients and their loved ones. 

Now, we have an opportunity to blaze an even brighter future for everyone affected by cancer.  

We will Carry The Fire for cancer patients everywhere, lighting the way forward through discovery, reigniting our commitment to transform cancer outcomes and ease the profound suffering cancer causes patients and their loved ones.   

At the PMCF, every one of us carries the fire for someone else. Join us as we inspire a movement and help us achieve our vision to change the way we understand, diagnose, and treat cancer.  

Job Description

Union: Non-Union

Department: Customer and Business Operations

Hours: 35 hours

Hiring range: $50,000 - $64,244

Status: Permanent, Full Time

Posted Date: February 7, 2025

Closing Date: February 23, 2025

Tentative Hiring Timeline:

Screenings and Assessment: February 24 - March 7
Interviews: March 10 - 21
Start Date: April 2025

As an integral member of the Business Operations team, you will be responsible for answering calls, responding to emails, and managing a number of work queues that require frequent interactions with donors and internal members of the PMCF team.  Reporting to the Senior Manager of Business Operations you will work together to provide an exceptional donor experience by responding to and resolving issues in a timely manner.

You will:

• Serve as a point of contact for donors inquiring about donations, general foundation questions, campaign questions, etc. through phone and email
• Help manage donor information within the organization’s CRM (Adding new constituents, updating constituent information, recording privacy preferences)
• Review daily work queues and respond to requests in a timely manner
• Liaise with donors courteously and professionally to resolve their concerns
• Follow PMCF priorities, processes, and policies to support the team and respond to donors in a timely manner
• Collaborate with internal stakeholders to fulfill donors’ requests
• Process gifts as required
• Responsible for the printing and mailing (or emailing) of donor letters, receipts, acknowledgements, and cards
• Provide coverage for reception when required.
• Support the CARE Values of the PMCF:
  • Collaboration – Being proactive and keen to help the team succeed, pitch in when required and work with other teams to provide an exceptional donor experience.
  • Accountability – Being a team player and contributing to the team’s success, with the willingness to learn new systems, processes and tools.
  • Respect – Approach day-to-day interactions in a polite and inclusive manner.
  • Excellence – Fully embracing the responsibilities of the Donor Services Coordinator and suggesting process improvements to foster an exceptional donor experience.

Qualifications

• 1+ years of experience in a data entry in a call center environment is an asset
• An undergraduate degree or an equivalent combination of education and experience
• Experience in fundraising (paid or volunteer) 
• Excellent verbal and written communication skills
• Ability to work effectively with frequent interruptions by prioritizing multiple incoming requests in a professional and timely manner
• Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, SharePoint, Teams) is required
• Working knowledge of Blackbaud CRM and Asana is an asset
• Demonstrated problem-solving skills and the ability to work across the foundation to find the answer to donor questions
• Ability to adapt to new technology

Additional Information

We believe that the way we work together is just as important as what we accomplish. By making choices and taking actions that align with our values, we achieve greater success, and our work lives become happier and more meaningful.

At PMCF, we strive to foster a culture built on Collaboration, Accountability, Respect, and Excellence (CARE). Central to these values is our commitment to IDEAA: Inclusion, Diversity, Equity, Accessibility, and Anti-Racism.

• Experience a sense of purpose that you won’t get anywhere else, in any other job. You will be making a difference for millions of people impacted by cancer
• We have an open and approachable culture that enables you to bring your best ideas forward
• We offer a competitive compensation package including competitive salary, incentive pay, health benefits, and Healthcare of Ontario Pension Plan
• We will invest in your growth through ongoing learning opportunities, individual development planning, and education assistance programs
• We offer a hybrid work environment with Tuesday, Thursday and one other day per week in office, or as required subject to business needs

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.