CharityVillage

Location: Our office is located in Toronto, Ontario; however, flexible / hybrid work arrangements are available. 

Reports to: Senior Manager Philanthropic Operations & Stewardship

Hiring Range: $52,500- $60,000 annually, including a comprehensive benefits plan, pension plan, 3 weeks paid vacation, a December break (usually a week) to recharge, wellness days, access to an Employee Assistance Program and professional development opportunities  

Job Posting Closing Date: August 12, 2024

About us:

At the heart of Community Food Centre Canada’s work is the belief that food is a basic right. We bring people together around good food so communities can thrive. With more than 400 partners across the country, we build inclusive, culturally responsive Community Food Centres, share knowledge, create health-focused programs, and advocate for equitable policy change.

At Community Food Centres Canada (CFCC), we work on behalf of good food for all. Our collective approach at CFCC is founded on dignity and respect, equity and empathy. These values are core to our mission and outlined in our Good Food Principles. 

CFCC is strongly committed to equity and inclusion within its community. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to an equitable and inclusive selection process and work environment.

We welcome candidates to speak about how their experience has demonstrated a commitment to Equity, Inclusion, Reconciliation and Anti-Oppression. 

About the position:

CFCC is looking for a meticulous and organized Donor Relations administrator who will be responsible for managing administrative duties of all aspects  of donor relations and administration. Working closely with and reporting to the Senior Manager, Philanthropic Operations and Stewardship (SMPOS), the Donor Relations Administrator will provide donors with the highest level of customer service and administrative support in their philanthropy efforts. 

Responsibilities

Gift Administration 

• Executes the gift acceptance process for all donations and grants, including gift processing, maintenance of donation records, and tax receipting as per CFCC Policies and Procedures.

• Processes donations in Salesforce including pledge payments, cash and online gifts, soft credits and tributes and ensuring they are linked to opportunities.

• Uploads and reconciles all third party payments, including Canada Helps, Benevity, United Way and Paypal

• Works with the Development and Finance team to ensure completeness and accuracy of gift data

•  Generates all tax and business receipts through Salesforce in a timely and accurate manner that is aligned with  CFCC guidelines

• Manages the process of generating acknowledgement letters, as necessary, and receipts as well as producing and sending tribute cards.

• First point of contact for phone or email fundraising inquiries

• Works collaboratively with Senior Manager, Philanthropy Operations and Stewardship to ensure monthly reconciliations are accurate and complete

Fundraising Systems & Platforms administration 

• Coordinates the coding of campaigns and appeals in Salesforce and Engaging Networks

• Maintains all documentation related to Development policies, business rules and standard operating procedures

• Works closely with the Salesforce Administrator, performs data hygiene projects on a timely basis, data entry for new prospects/donors as required.  

• Ensures all gift agreements, relevant donor communications are uploaded to Salesforce and with opportunities created and payment allocations align with donor agreements.

• Supports the donor moves management of the CEO and CDCO by updating tasks, meetings, notes and opportunities in Salesforce. 

• Works with Development Officer, Community Giving to provide accurate and timely lists for annual giving mail and email campaigns. 

• Works with the Development team to provide accurate and timely lists for donor events.

• Builds and maintains dashboards for the CEO and CDCO.

Development related Administrative and Campaign Support 

• Provides administrative support to Chief Development & Communications Officer and Chief Executive Officer (for work that pertains to fundraising); including booking meetings with donors and senior level volunteers and preparing all meeting materials.

• Works collaboratively with the CDCO and the Senior Manager Philanthropic Operations & Stewardship to support the donor strategy meetings through maintaining the funnel report, drafting agenda, taking minutes and ensuring donor information is entered into Salesforce.

• Supports ad hoc prospect research and coordination in support of CEO and CDCO 

Qualifications 

• 2-3 years of experience; preferably in a nonprofit organization, private or community foundation with a history of working with donors, committees, and boards. 

• Strong technical skills and experience with data entry, reporting, and maintenance of fundraising software including Salesforce and Engaging Networks. 

• Strong interpersonal skills and a desire to actively contribute to a positive, collaborative work environment 

• Ability to take joy in meticulous organization and attention to detail

• Knowledge of office-related responsibilities, systems and procedures

• Demonstrates excellent organizational and time management skills, including prioritizing work

• Proven success in driving projects forward to completion and demonstrates strong project management skills

• Resourceful, innovative and proactive in coming up with solutions 

• Proven success working independently with minimal supervision 

• Works well in teams and communicates professionally with others

• Possesses excellent written and verbal communication skills

• Ability to organize and maintain work calendars to ensure timelines are met and important events are scheduled

• Ability to conduct research on various topics and gather relevant information

• Proven ability to handle confidential and sensitive information with high discretion

• Strong computer skills and proficiency in Google Workspace (Google Suite), MS Office (Word, Excel) and Adobe Acrobat Pro 

• A background or interest in social justice movements and or passionate about creating an equitable and inclusive Canada

• Passionate about working in an organization that values and promotes diversity, equity, inclusion and that strives to work  from an anti-racism and anti-oppression framework

• Demonstrated a commitment to diversity, equity, inclusion and reconciliation through continuous development, modeling inclusive behaviors, and proactively managing bias

Preferred

• Bachelor’s degree in related discipline and/or equivalent work experience;

• Solid understanding of basic fundraising principles and practices.

Why work for us?

We offer:

➔ Comprehensive benefits package including extended health, dental, life insurance, short and long-term disability insurance, membership in a defined benefit pension plan, 15 paid vacation days, a December break (usually a week) to recharge, wellness days, access to an Employee Assistance Program and professional development opportunities

➔ a culture of mutual support where staff are committed to creating an equitable and inclusive Canada

➔ an opportunity to be part of a movement building health, belonging and social justice in low-income communities across Canada through the power of food

How to apply:

To apply, please click here. Please attach your resume and cover letter. In your cover letter, please share what you think makes you an ideal candidate for this role. Only those applicants being considered will be contacted. If you require any accommodations or technical support, please email work@cfccanada.ca (please do not email your application to this email). Thank you for your interest in CFCC.