CharityVillage

Position summary

The Director of Facility Operations is a member of the Senior Leadership Team and will develop and lead the execution of St. Felix Centre’s operating plan. This position oversees operations at five programs across four locations. As Director of Facility Operations, you will be equal parts strategist, collaborator, leader, and problem solver to support organizational growth and ensure optimization and operational efficiency.

RESPONSIBILITIES

• Collaborate with the Senior Leadership Team to develop the strategic plan;
• Provide direct supervision and support to the Operations Management Team;
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives;
• Communicate operational plans and activities to all stakeholders;
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks;
• Develop, implement and monitor purchasing pathways that are in line with the organizational mission and core values;
• Implement and oversee procurement processes;
• Develop and maintain relationships with vendors that can support operations;
• Ensure that building laws and regulations are being understood, followed, and communicated as needed;
• Ensure that Quality Assurance standards set by the organization and its funders are met;
• Facilitate training activities as required;
• Provide oversight of IT systems;
• Provide property and fleet management;
• Oversee development of the Health and Safety program;
• Act as AODA Lead and provide guidance on improving accessibility;
• Develop and oversee capital planning and maintenance planning;
• Facilitate the logistics and delivery of in-kind donations;
• Collaborate with Communications Department on fundraising activities;
• Collaborate with Communications Department to apply for grants;
• Other duties as assigned.

The above responsibilities must be discharged in accordance with St. Felix Centre’s Policies, Mission Statement and Core Values.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Senior Leadership Team, Department Managers, Frontline Staff

External: Community Partners, Contractors, Emergency Personnel, Funders

Governance Boards & Councils: SFC Board of Directors

MANAGERIAL/Technical Leadership RESPONSIBILITY:

Expert Technical Leadership Responsibilities: N/A

FINANCIAL AND MATERIALS MANAGEMENT:

• Developing and managing organizational budgets
• Overseeing purchasing and approvals
• Securing grants/donations

QUALIFICATIONS

Education:

• Degree in business administration and certificate in facilities and property management, or a related field of study;
• Health and Safety Leadership or willingness to be trained;
• First-Aid or willingness to be trained.

Experience:

• Minimum 3 year(s) working in property management;
• Minimum 3 year(s) working in a social service setting;
• Demonstrated ability to plan and manage operational processes for maximum efficiency;
• Priority given to candidates with experience in supportive housing settings;
• Lived experience will be considered an asset.

Skills:

• Ability to communicate effectively (written and verbal);
• Demonstrated ability to navigate software such as Microsoft Office, MS Teams, Word, Excel, etc.;
• Working knowledge of building equipment, appliances, and maintenance planning;
• Performance management, including coaching and motivating employees;
• Working knowledge of operational functions and principles, including finance;
• Strong working knowledge of industry regulations and legal guidelines.

PREFERRED COMPETENCIES:

• Flexibility
• Initiative
• Collaboration
• Critical Thinking
• Project management

WORKING CONDITIONS:

• Interaction with employees, management staff, and the public at large;
• Interaction with people under varying circumstances including situations of a highly sensitive nature;
• Interaction with guests, residents, and other community members with complex needs related to poverty, trauma, health issues, substance use, and food and housing insecurity;
• High levels of trauma content and pressure;
• Flexible hours, including nights, weekends, and holidays;
• Rotating on-call schedule
• Intermittent physical activity including walking, standing, sitting, lifting;
• Safety precautions due to exposure to pets, pests, hazardous waste, and contagious illnesses;
• Travel between locations and some scheduled overtime is associated with this position.