CharityVillage

JOB SUMMARY: The Database and Fundraising System Administrator is responsible for overseeing the management, optimization, and administration of the organization's CRM and digital fundraising platforms. This role involves ensuring data accuracy, system integrity, and efficient operations to support the organization's fundraising and stakeholder engagement activities. Additionally, the Administrator is tasked with ensuring the seamless and accurate flow of all donation data into our primary CRM system. This role is critical in maximizing the effectiveness of our CRM, monitoring data accuracy, and developing insightful dashboards to support data-driven decision-making. The ideal candidate possesses strong analytical skills, proficiency in data analysis tools, a keen eye for detail, a passion for problem-solving, a commitment to driving data-driven initiatives, and a donor-first approach to fundraising.

REPORTS TO: Director of Development

RESPONSIBILITIES:
• Develop a solid understanding of the existing CRM system (Raiser’s Edge); assess the current platform structures and organizational needs and recommend enhancements to improve efficiency and effectiveness.
• Collaborate with cross-functional teams to understand business requirements and provide data-driven solutions.
• Recommend and implement new methodologies and structures to meet the current and future fundraising needs of the shelter.
• Troubleshoot issues and manage relationships with technology vendors.
• Utilize data to track activities, pull lists, generate queries, and support a robust direct mail campaign.
• Understand, evaluate and manage date flow from online platforms into Raiser's Edge.
• Develop a process for pulling large data sets for direct mail appeals as needed.
• Gather and clean large datasets from various sources to ensure accuracy and reliability through quality control.
• Monitor the accuracy of data input into the CRM system.
• Conduct regular audits to ensure data integrity.
• Ensure data input complies with CRA, privacy, and audit requirements.
• Design and develop comprehensive reports, dashboards, and visualizations to present data findings for fundraising events and campaigns for daily, weekly, monthly and annual analysis.
• Utilize statistical techniques and data analysis tools to identify trends, patterns, and correlations within the data.
• Manage the transition and implementation of a new digital fundraising platform
• Master digital fundraising platforms to manage configurations for campaigns, events, and tax receipting

QUALIFICATIONS/EXPERIENCE:
• Education: Bachelor’s degree in mathematics, Statistics, Computer Science, Economics, or a related field.
• Proven experience in creating dashboards, data analysis. Experience with Microsoft BI and Raiser’s Edge is preferred.
• Experience: interpreting and reporting results of analysis, and experience in data processing and file management
• Technical Proficiency: Exceptional proficiency in Microsoft Office applications and business intelligence software, demonstrating expert-level efficiency. Database and Fundraising Systems Administrator
• Driver's License and Vehicle Access: Possession of a valid G license with a clear Driver's Abstract and access to a vehicle.
• Background Checks: Successful clearance of a Criminal Background Check is mandatory.

KNOWLEDGE/SKILLS:
• Strong Organizational and Time Management Skills: Ability to efficiently organize multiple tasks and manage time effectively to meet deadlines and ensure smooth operations
• Effective Written and Oral Communication/Interpersonal Skills: Demonstrated proficiency in clear and concise communication, both written and verbal, fostering effective interactions with colleagues, volunteers, and the public. Ability to convey technical information to non-technical audiences.
• Sound Judgment and Decision Making: Proficiency in making well-informed decisions grounded in available facts and knowledge. Detail-oriented with a passion for problem-solving and continuous improvement.
• Team Collaboration: Proven ability to work collaboratively within a team environment, contributing positively while respecting diverse perspectives and working towards common goals.
• Independence and Initiative: Demonstrated ability to work autonomously when necessary, taking initiative and making informed decisions to ensure efficient workflow.
• Diplomacy, Tact, and Discretion: Exhibiting tactfulness and discretion in handling sensitive situations or information, maintaining professionalism and confidentiality. • Flexibility and Adaptability: Ability to adapt to changing circumstances and remain flexible in approaches to problem-solving and workflow management.
• Compassion for People and Animals: Demonstrated empathy and compassion towards both animals and people, fostering an environment of care and understanding.
• Work with Diverse Groups: Ability to effectively collaborate and communicate with diverse groups of individuals, embracing inclusivity and respecting differences.
• Professionalism and Respect: Presenting oneself in a professional and respectful manner in all interactions, contributing positively, courteously, and constructively in the workplace.
• Maintaining OMHS Reputation: Conducting oneself responsibly and professionally, ensuring that actions and behaviors positively reflect the reputation of the organization at all times. Commitment to the mission and values of the organization.
• Promotion of Positive Atmosphere: Actively promoting an atmosphere of compassion, helpfulness, and a positive attitude among co-workers, fostering a supportive and encouraging work environment.
• Knowledge of CRA, privacy and audit requirements.

TRAINING:
• Fulfills all required training within required timeframe.
• Completes all training required by the province and/or other regulating authorities.

This role is primarily office-based but may occasionally involve working in a shelter environment with exposure to animals of different species and sizes. It may require occasional evening, or weekend, hours to accommodate the needs of the shelter campaigns/ events.