CharityVillage

Position Title: Data and Impact Specialist

Reports to: Manager, Evidence, Learning and Impact

Position Summary:

The Data and Impact Specialist works alongside the Manager, Evidence, Learning and Impact to focus on Big Brothers Big Sisters of Toronto (BBBST)’s data analysis and reporting of the evidence and impact.

Key Responsibilities:

• Collecting quantitative and qualitative data from BBBST’s database or from BBBST various stakeholders (i.e. parents, children, volunteers, etc.)

• Cleaning up BBBST’s database system on a regular basis to ensure accuracy of the data and reports.

• Analyzing the collected data and reporting the findings internally and externally in various formats (i.e. summaries, charts, graphs, etc.)

• Gathering relevant data and current trends from across the city, province, and country to stay updated on topics concerning mentorship and other issues within the government and non-profit sector.

• Providing the Marketing and Communications, and Fundraising departments with all the required information and data

• Supporting with improving system processes by using technology to enhance the stakeholder experience throughout the mentoring journey.

• Coordinating the stakeholder experience programs (i.e. Alumni engagement, parent & guardian engagement, etc.)

• Gathering feedback on the services provided by the agency to the various stakeholders to ensure the adherence of BBBS National Standards for quality and assurance.

• Collaborating in special research projects internally and externally as needed by the agency.

• Staying up to date on and abiding by the Big Brothers Big Sisters of Canada’s National Standards

• Maintaining strict confidentiality and adhere to the privacy requirements as set out in the Policies at Big Brothers and Big Sisters of Toronto

Job Qualifications & Skills:

• University degree is required.

• Experience within social work and data analytics is highly preferred.

• 2+ years of data analysis and reporting experience in a non-profit sector.

• Previous experience and strong knowledge using database management technologies/tools and extracting information from CRM/databases (i.e. creating dashboards, pulling reports, etc.).

• Proficient in making connections between findings, impacts and trends.

• Expert in using Microsoft Office (Work, Excel, PowerPoint and Outlook)

• Must be detail-oriented with excellent organizational and time management skills.

• Strong critical thinking and communication skills

• Strong understanding and knowledge of the various communities within the city of Toronto.

• Successful vulnerable sector police clearance

Candidate must align with the following set of agency values:

Integrity - Embrace courage. Let honesty guide our actions. Work with purpose and principle.
Trust - Be honest. Show and receive vulnerability. Believe in each others’ abilities. Create a safe space to honour EDI.

Respect - We are equals. Recognize and appreciate one another. Be kind. Listen intently without prejudice. Honour the land we are on.
In our essence we thrive with: transparency, communication, growth, collaboration, and accountability

Why Join BBBST?

• Have a life-lasting positive impact on children and youth in Toronto

• Great work culture with strong values

• Work with a young and dynamic team

• We have a Social Wellness Committee to continue to build BBBST’s great work culture

• 3-week paid vacation

• 14-paid flex days per year

• The office is closed between Christmas and New Year’s Day

• Health Benefits – We have a very comprehensive plan that we pay the premium of 100%, eligible after 90 days of probation

• RRSP – Eligible after one year of service. We match the employees RRSP contribution to a maximum of 4% of their salary.

Big Brothers Big Sisters of Toronto is committed to creating a diverse, equitable, and inclusive work environment where all employees feel valued and respected. We actively seek to recruit, develop, and retain a diverse workforce that reflects the communities we serve.