CharityVillage

Introduction:

At the heart of Evergreen, you’ll find great people dedicated to making a difference. The Coordinator, Volunteer Engagement plays an integral role in building relationships across the organization, deepening our organizational capacity, and advancing a positive workplace culture. From supporting our dedicated team of staff volunteer leads, to creating dynamic and inclusive opportunities for participation, this Coordinator works creatively and collaboratively with colleagues to generate new ways of impact.

About Us:

Evergreen is a national not-for-profit helping make cities flourish.  Cities that are low carbon, inclusive to all and sustainable at their core. 

For 30 years, Evergreen has been making Canadian cities better places to move, work, live, play and grow.  We have worked from coast to coast with governments, neighborhood groups, school boards, developers and residents, collaborating to create better communities. 

About the Role:

Connection, inclusion, engagement, and impact.

At Evergreen, we aspire to be the best place to work and volunteer. Employees and volunteers who are engaged and happy are the key to our success as an organization. As a member of the People and Culture team, the Coordinator, Volunteer Engagement helps to make this happen through the creation, oversight, and promotion of inclusive volunteer opportunities. The Coordinator, Volunteer Engagement, is a detail-oriented team-player; a strong communicator who provides consistent, timely support to others and who sees how small details shape the big picture. The ideal candidate for this role takes pride in performing administrative tasks in support of our volunteer engagement strategy and is motivated by the prospect of building lasting connections and impact with our network of 1000+ volunteers, co-op placements, and interns.

Key Responsibilities:

• Coordinate the volunteer recruitment process, from role development and promotion through to screening and onboarding.
• Help develop meaningful and mutually beneficial volunteer opportunities to advance our strategy and build organizational impact. 
• Provide support and mentorship to Team Leads across the organization helping to build their volunteer engagement skills to ensure best-in-class volunteer experiences.
• Help to onboard and train volunteers, ensuring they feel informed and confident in their roles.
• Act as the first point of contact for general enquiries about volunteer opportunities, internships, and student placements.
• Help to ensure accurate and organized record keeping for the volunteer program.
• Keep track of volunteer hours and contributions, supporting recognition events and perks distribution.
• Provide regular on-the-ground support for orientations and special events with a high volume of volunteers.
• Assist with volunteer communication, both in respect to organization wide newsletters and day-to-day outreach.
• Provide general support within the People & Culture team, including assisting with culture building activities, staff volunteer opportunities, all-hands meetings and gatherings.
• Provide excellent customer service to staff and volunteers, working collaboratively across the organization.

About You:

You excel in the following areas:

• Customer-focus. Anticipate, understand, and respond to the needs of others in a way that exceeds their expectations.
• Communication. Speak, listen and write in a clear, confident, respectful, thorough and timely manner using appropriate and effective communication tools and techniques.
• Attention to detail. Recognize that details matter.  Work systematically to ensure important details do not slip through the cracks.
• Flexibility/adaptability. Manage ambiguity well. Adapt to changing priorities and conditions in an agile way, responding quickly and effectively. React to change with curiosity and excitement.
• Collaboration. Employ generosity of spirit when working across lines. 
• Innovation.  Build new opportunities. Resourceful in the face of challenges. Focused on solutions.  Prioritize learning and growth. 

You have the following qualifications:

• 1-3 years of experience working directly with volunteers or working in a non-profit environment with good exposure to a volunteer program.
• Previous experience in an environment with a high volume of volunteers is a significant asset.
• Demonstrated experience facilitating and leading/creating engaging connection points with staff and volunteers.
• Strong networking and people skills with an ability to build positive culture.,
• Strong computer skills. Experience with Wrike and Better Impact (volunteer database) would be an asset.
• Highly organized and self-motivated.
• Able to appropriately handle confidential and sensitive information.
• Team oriented, flexible and adaptable; and
• Able to work equally well independently and with others.

Additional Information:

Reporting Relationships:

• Supervised by: Manager, People & Culture

Working Conditions:

• Position is based out of Evergreen’s head office at Evergreen Brick Works in Toronto with flexibility to work both at the office and from home. 
• On the ground presence at Evergreen Brick Works will be required on a regular basis, particularly to support in-person orientations and special events involving volunteers.
• Regular office hours are flexible, but work may include some weekends, holidays and/or evenings.

Contract:

• Permanent, full time
• Target Hire Rate: $50,000 - $54,000 annually
• Employer-paid health and dental benefits package, 3 weeks paid vacation, 3 personal days (aka Evergreen Days) and your birthday off, and professional development opportunities.  

Application Close Date: Monday, September 23, 2024

*Please include a cover letter with your resume to be considered for this position.*