CharityVillage

DATE: July 19^th, 2024

LOCATION:   McEwan House- 20 Dundonald Toronto, ON M4Y 1K2

COMPENSATION: $63,042 - $72,851 annually prorated
 
To help fulfill its mission, LOFT is hiring a Coordinator on a full-time permanent basis.

Program Summary:

McEwan Case Management program consists of three teams within the program- Case Management, Positive Service Coordination (PSC) and Addictions Supportive Housing (ASH).

Case Management Team:

provides Case Management for adults 16 or older living with HIV or AIDS, who experience mental health challenges and/or substance use issues in the Toronto core, who experience homelessness/marginally housed, supporting health care and system navigation, and ensuring inclusiveness of LGBTQ+ and BIPOC communities, with the goal of community re-integration and personal empowerment.
 
PSC:

PSC provides Intensive short-term Case Management for individuals 18 years or older who are homeless, living with HIV/AIDS or identify as Transgender and experiencing health and/or mental health crisis, cycling within our various systems in the Toronto downtown core. The program includes formal cross-sectoral partnerships that serve to increase access to health and community services as well as increasing coordination and integration of services.
 
ASH:

ASH is a partnership between LOFT/McEwan & Fife House; wherein, McEwan provides long term intensive Case Management, and Fife provides the Housing units within Toronto at scattered sites for those 18 years or older who are HIV+ with high substance use challenges, who are homeless, and cycling through the medical/withdrawal management systems.

Job Summary:

The coordinator provides team leadership in the overall service delivery and day-to-day operations of the Service. They provide a range of assistance and support in facilitating optimal client care. To provide team leadership in the overall service delivery and day-to-day operations of the housing and support programs at a specific site. To provide a range of assistance and support in facilitating the consumer’s transition from being homeless to having stable housing.  This position will carry a small caseload and provide direct client care. 

What You Will Do:

In conjunction with the Program Manager, the position facilitates the operation by:

• Overseeing all aspects of the site management of the Service. This includes managing all health and safety requirements and general maintenance and security. 

• Promoting the personal empowerment of each client by assisting in creating a program and programming that builds a rapport through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment. 

• Advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; mediating issues or conflicts between clients, or residents and neighbors, teaching conflict resolution; following-up on issues with clients to ensure resolution. 

• Providing direction and support to staff involved in direct service delivery, scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff. 

• Assisting with recruiting and hiring; developing and implementing operating procedures for the site and ensuring compliance with established standards, maintaining a general awareness of the daily activities and client issues and identifying staffing issues. 

• Monitoring the operations of the site and ensuring compliance with property standards and fire codes; ensure the program is following health and safety standards; coordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash 

• Participating in the regular service planning processes which includes preparing the service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required. 

• Organizing and participating in client meetings or other group activities which promote the well-being of the residents and the smooth operation of the service; providing other related assistance as required.  

What You Bring:

Must Haves

• A degree/diploma in health care/social services or other related field with a minimum of five years relevant experience in the mental health sector.
• The position requires an excellent understanding of harm reduction and psychosocial rehabilitation principles as acquired through a post-secondary degree/diploma in human services, coupled with at least five years of experience providing community support services to the client population in order to provide team leadership in the application of the theories to practical settings.
• Knowledge is required of the issues faced by adults with special needs and of a marginalized client group which can include addictions, cognitive impairments, HIV/AIDS.
• Experience in program development, planning and evaluation.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Experience in conducting meetings or facilitating groups, good analytical, time management, and organizational skills to co-ordinate and follow-up on issues or activities with clients 
• Excellent interpersonal, communication and counselling skills are required to provide team leadership and support and to engage the clients in some highly personal areas.
• Advocacy skills with knowledge of local community agencies and other professional services available for the client group and an ability to establish effective relationships with service providers, residents’ families and friends.
• Good intake assessment, crisis intervention, advocacy and problem solving skills.
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• A valid Ontario driver’s license may be required for the position

What We Offer

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability.
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days.
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community, and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.


Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: August 9^st, 2024