CharityVillage

What This Role Involves:

The Client & Creditor Liaison acts as an intermediary between our clients who are participating in a Debt Management Program (DMP), their Credit Counsellor, and their creditors. 

You will manage a caseload of clients, assisting the onboarding process at the start of their program and working alongside them throughout the duration of their debt repayment journey.

While sometimes this means following up and being an encouraging cheerleader when things are challenging, you also get to help celebrate their achievements, particularly once they successfully complete their debt repayment.

You will also work collaboratively with creditors, advocating for solutions that meet our clients’ needs throughout the term of the Debt Management Program. These interactions involve securing creditor participation in the Debt Management Program and reviewing and processing relevant financial documents. 

You play an important role in working alongside our clients throughout their debt repayment journey!

Given the fact that we support our clients in both of Canada's official languages, fluency in French is a strong asset for this position. While it is not a requirement, bilingual candidates can apply through a separate link to be considered first.

What We Have To Offer:

The starting salary for this role is $49,036, but may be subject to change based on geography, as well as previous education and experience.

In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.

We are proud to qualify as a Great Place to Work!  Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions!  It’s important to us that every member of our team feels safe, supported, and respected at work.  

We are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day.  Our team has the opportunity to work remotely on a hybrid basis, and even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too!

In addition to a great workplace culture, our employee experience and compensation package includes:

• Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.  These will be prorated for your first year of employment.
• A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee's needs.  These benefits will be prorated for the first year of employment.
• Long term savings program with employer matching (up to 5% in the first 5 years of employment).
• Educational reimbursements (up to $2,500/year).
• The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program through Inkblot Therapy, offering counselling support as well as a wide variety of support resources.

What We Are Looking For:

The successful applicant for this position will bring the following qualifications:

• Post-secondary education preferred.
• Two or more years of customer service experience required, with previous banking/financial industry experience preferred.
• Fluency in French is a strong asset. Language testing will be a component of the recruitment process for bilingual candidates.
• Availability to work variable shifts, scheduled between 9:00am and 9:00pm (Eastern).
• Strong organizational abilities, including the ability to multi-task while ensuring attention to detail.
• Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
• Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
• Independent and creative thinker with a positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
• Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions. 

Who We Are:

CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges.  Every year, we change the lives of thousands of Canadians who are looking for help to get their life back.

Our mission, should you choose to accept it:  We Help.  We Educate.  We Give Hope. 

CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all races, gender identities, gender expressions and disabilities.  We believe in the value that diversity brings to the workplace and to our ability to meet our clients’ respective needs.  We are committed to an inclusive approach where the qualities that make us different are always welcomed, valued and celebrated, and we will engage in continuous learning and education to better understand the experiences of our community and how we can support it.

Work Environment:

This role will be based in Pacific time zone schedule (i.e., shifts will take place between 6:00 am – 6:00 pm, Pacific time). This is a full-time position requiring the ability to work remotely, with the requirement for a hybrid work arrangement (i.e., based in a community with a CCS office).

How to Apply:

If this opportunity sounds like a good fit, we would love to hear from you! Please send in your resume and a cover letter, explaining your interest in the role and what you would bring to it.

Bilingual (French and English) candidates please apply through this link: https://nomoredebts.bamboohr.com/careers/93?source=aWQ9OQ%3D%3D

Other candidates please apply through this link: https://nomoredebts.bamboohr.com/careers/92?source=aWQ9OQ%3D%3D

We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Métis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing.

Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada. 

Due to the volume of applications received, we will only reach out to candidates who are shortlisted for further consideration.  Thank you for your interest!

Keywords: bilingual, creditor, negotiation, administration, credit, non-profit, not for profit, banking, finance, customer service, French, client care, case management