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Case Manager - LOFT Community Services

Jul 11, 2024
Toronto, Ontario
DATE: June 27th, 2024
LOCATION: Toronto, ON – M-DOT Hotel
COMPENSATION: $53,630 - $65,589 Annually Prorated
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Case Manager.

Job Summary

The Case Manager on the M-DOT Hotel Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and community-based assessment and case management services to individuals living in various physical distancing shelter hotel programs through the city of Toronto. Case Managers work as part of a team that includes Team Leaders, Peer Support Workers, and Housing Support Workers, to meet clients’ housing and other social and health needs. The program works closely with nurses and physicians from Inner City Health Associates to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license and insurance are required. Access to a car is a requirement.

What You Will Do
  • Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
  • Conducts outreach shifts with other team members as scheduled
  • Develops relationships with individuals served by the team and addresses basic and immediate needs
  • Engages in crisis intervention/prevention with clients
  • Case manages from a psycho-social rehabilitation and recovery model, linking clients with other supports as necessary, including housing, transportation, shelter placement, identification (ID) services and translation services, among others
  • Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) as required.
  • Completes housing applications for M-DOT clients and act as an advocate to place clients in appropriate, affordable housing
  • Works from a harm reduction approach with clients dealing with addiction issues
  • Advocates on behalf of homeless individuals in accessing a range of services
  • Works cooperatively with team members, hospital personnel, other service providers and City staff in order to better meet client’s needs
  • Facilitates transfer of cases to Streets to Homes funded follow-up support services or ongoing case management services
  • Documents client-related activities accurately and in a timely fashion on the Client
  • Information System’s database
  • Actively participates in regular supervision, case reviews, team meetings and training sessions
  • Submits time sheets, expense claims and other required information in accordance with agency regulations
  • Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities
  • Shares the driving responsibilities with other team members
  • Other duties as assigned by the Program Manager or the Executive Director
What You Bring
Must Haves
  • A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector
  • Knowledge of psychosocial rehabilitation principles and practices, including an
  • Understanding of the philosophy of recovery
  • Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
  • Knowledge of community resources for housing, including supportive housing and shelters
  • Knowledge of concurrent disorders and experience with the continuum of addiction services
  • Sound judgment and good problem-solving skills
  • Knowledge of community resources for mental health and substance use
  • Ability to work closely with teammates and medical professionals and participate effectively as part of the larger multi-disciplinary team
  • Demonstrated understanding and sensitivity to diversity issues
  • A valid Ontario driver’s license is a requirement for the position
  • Understanding of cultural competency and anti-oppression framework.
  • Reflective of a multi-barriered group, as serviced by the program, a strong asset
What We Offer
  • A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
  • Defined Benefits Pension Plan
  • 24/7 Employee Assistance Program
  • E-learning program available all year round
  • Starting vacation time above minimum standard,
  • Maternity Leave Top-Up Program
  • Tuition Reimbursement Program
  • Additional paid personal and paid sick days
  • Corporate Gym membership rate with GoodLife Fitness
  • Access to Perkopolis, a comprehensive corporate discount program
  • Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
  • A chance to push your ideas from inception to execution
  • Satisfying work with a fun, energetic and supportive leader
  • An opportunity to be a change maker in an organization that reaches people that are often overlooked
Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.
Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: July 11th, 2024
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